Please, provide us with the additional information.
Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
Reproduce the problem
Archive the folder with Hand2Note and send to us by email to email@example.com with a link to your message on the forum.
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB