Hand2Note works on regular tables without additional software, but for Snap tables and for full Dynamic HUD integration you should use 888Caption (Without registration, 888Caption works without any restrictions on NL10 and lower stakes as well as in tournaments with buy-in $3 or less):
In the main window of Hand2Note you can see all hands for the player and at the table (in HUD), you can see only number of hands for current Game Type according to the settings in Configuration->Game Types
We can't reproduce the problem described. Please, provide us with the additional information.
Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
Reproduce the problem
Archive the folder with Hand2Note and send to us by email to email@example.com with a link to your message on the forum.
Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.