Support

• S

  SNap 888 does work
  • star7276

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  Hand2Note works on regular tables without additional software, but for Snap tables and for full Dynamic HUD integration you should use 888Caption (Without registration, 888Caption works without any restrictions on NL10 and lower stakes as well as in tournaments with buy-in $3 or less):

  FAQ. Supported Poker Rooms

• D

  French Twisters
  • DeposeSpew

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  Currently, our development department is working on solving both problems.

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  This topic is deleted!
  • otmua

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  No one has replied

• D

  vs high fold cb
  • danoneactimel

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  I see you already communicate with our support via email.

• C

  Missing hands at the table
  • Chrisso

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  In the main window of Hand2Note you can see all hands for the player and at the table (in HUD), you can see only number of hands for current Game Type according to the settings in Configuration->Game Types

• D

  Replayer doesnt show all hands ?
  • drone666

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  Could you please send us the hand history sample where we can see the problem by email to support@hand2note.com with a link to your message on the forum.

  FAQ. Export Hand Histories

• C

  Imported Hands not used on Zoom Tables
  • Chrisso

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  Please uncheck Zoom in Configuration->Game Types:

  and rebuild your stats.

• S

  h2n using alot of memory
  • steuk33

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  We can't reproduce the problem described. Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.) Reproduce the problem Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• O

  range research broken since last update?
  • okidoki

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  No. I only need a small sample to reproduce the problem.

  Besides, archive the folder with Hand2Note and also send to us (You can remove old log files in the folder C:\ProgramFiles\Hand2Note\logs to reduce the size of the archive.)

• C

  No Hud and no Hands in Sessions - settings checked
  • Chrisso

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  Please try to follow step by step the next instruction:

  http://forum.hand2note.com/topic/151/how-to-make-the-initial-settings

• H

  importing HH's - PT4
  • Homer

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  You may import hands from directory, file or HM2/PT4 Database:

  Please note that IPoker hand histories import from PT4 is not supported because PT4 converts IPoker hand histories in its own unique format:

  Getting Started with Hand2Note

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  HUD on WPN (Americas Cardroom)
  • whitespid3r

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  Man ... its works ! Thank you !

• C

  Filter the last 20 Situations
  • Chrisso

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  Unfortunately, there is no way to do it.

• H

  Ante Tables
  • Hotdog6969

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  Hotdog6969 said:

  If I set 0, that means a Non-Ante table, right?

  Yes, you should set ante range from 0 to 0

• J

  preflop stats
  • johny512

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  Actually, Hand2Note automatically builds many additional stats per each custom stat you created, including the bet sizing separation. All additional stats are placed in a Stat Info popup which you can open hovering mouse over a stat. How to customize it you can find in our guide:

  Stat Info popup customization

• S

  port number?
  • steuk33

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  Port=5318

  FAQ. Database

• M

  Graph question
  • Mr.Andreev

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  In the case of Tournaments, it is only available for graphs in chips:

• H

  regular tables vs CAP tables stats
  • Homer

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  Perhaps, it will be possible to implement in future, if this Game Type will be allocated in iPoker handshistory.

• M

  This topic is deleted!
  • Mr.Andreev

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  No one has replied

• S

  rebuild database every time make new stat?
  • steuk33

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  There is no another way to build new stats.