Positions are determined based on the history of the last hand, so if someone went into a sit-out, then the positions will be correctly determined only with the next hand if you don't use additional software like StarsHelper.
i use starshelper, as well as 888caption and table tamer. do all of those programms distrace H2N in the same way?
Please, provide us with the additional information.
Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
Reproduce the problem
Archive the folder with Hand2Note and send to us by email to email@example.com with a link to your message on the forum.
Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.
Thank you for your comments. Our team is constantly working on improving the product including documentation. Recently, the manual has been drastically refined and replenished with new video. We will continue to improve it constantly in the future.