Support

• O

  Average bet sizes
  • olavfo

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  You can customize bet sizing separation in Configuration -> Popup on stat -> Bet Sizing for each type of a bet:

  Stat Info popup customization

  Also you can customize bet sizing in Stats Editor:
  

  Bet Sizing tab allows you to set on options for a distinct stat similar to options in Configuration -> Popup on stat -> Bet Sizing. The difference is that options specified in editor will affect only a single stat despite options in configuration affect all stats at once. Bet sizing options defines the separation of a stat's value by bet sizings and will be shown in additional popup on a stat.

• D

  No graphs for definded period
  • dirk_diggler

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  D

  found it

• M

  When micro buy-in tournament will be implemented in € ?
  • Mnh

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  Sorry, by made a test before sending to support,with a fresh PT4 database and a new H2N database all work perfectly now...

• O

  Hands don't display
  • omv83

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  B

  The database rebuild helped to solve my problem. Thank you.

• M

  Neteller support / bankcard support / pokerstars support
  • mergodon

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  Perhaps, some of these options will be implemented in the future. Вut there is no any time plan yet.

• O

  Viewing pre flop range diagrams separately (3B and C)
  • olavfo

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  There is no way

• C

  Preflop Diagram explanation
  • Chrisso

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  Chrisso said:

  34 times raise and 34 times call with AA?

  Yes.

• O

  Custom filter for HU 3/4/5 bet pots
  • olavfo

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  Try to remove the following condition:
  

  Don't forget to rebuild your stats after that.

• G

  Question regarding: Building Stats
  • Ganjagod

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  Thanks for your reply.

• B

  How does H2N make a distinction between fish and reg in the range research feature?
  • brody

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  How Hand2Note distinguishes a fish and a reg you can find here:
  The Regular and the fish in Hand2Note

  Range Research intended to explore pool of players to get pool's weighted average values for all stats in the report. Every of these players have different amount of hands which also have intersection. So, stat "Hands" can't be useful for Range Research.

  You can create any Stats in Filter Editor and add them to your Popup that is assigned for specified Game Type in Range Research:

  You can see what Popup assigned for your Game Type and change it if necessary in Configurator-> GameTypes:

  Do not forget to rebuild the statistics after new stats will be created and added to your Popup.

• R

  critical error in reports section
  • ruphey

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  We can't reproduce the problem described. Please, provide us with the additional information.

  Enable logging in Configuration -> System -> Logging Reproduce the problem Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum
• M

  Hands played
  • Mardo

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  keepcalm said:

  http://forum.hand2note.com/topic/207/handcount-in-default-hud-works-but-in-the-default-advanced-hud-it-stays-at-99

  Alright thank you

• M

  Lost HUD
  • Mardo

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  keepcalm said:

  Mardo said:

  Can I get my edited version back ? Is it saved somewhere on my harddrive ?

  All your settings in Сonfig folder is not removed during the uninstall by default, but any case it is recommended to backup the folder: C:\ Program Files\ Hand2Note\Config

  I see that some custom filters are still there but I lost my edited "HUD on Fish"

• G

  Hand2note cant connecting to server
  • ggnoremty

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  Before installing, you can uninstall hand2note via Control panel.
  Your old database will be saved if you used version 3.1+ before.
  All your settings in Сonfig folder is not removed during the uninstall by default, but any case it is recommended to backup the folder: C:\ Program Files\ Hand2Note\Config

• K

  Position of the hud
  • kulek

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  Thank you - with jivaro I didn't have to worry about hud's position.

  It's working so my "big problem" is solved ;)

• C

  How to build ev winrate for HUD?
  • Chrisso

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  Currently, it is impossible.

• O

  Reading pre flop output
  • olavfo

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  Yes, it is correct.

• B

  Not connecting to server
  • brody

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  Ok now it's started! I had to remove the previous version but finally it works! Thanks!

• H

  Building stats - very slow
  • h2o

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  No one has replied

• M

  Hand2note not starting
  • mergodon

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  We have been ask the ISP to put the IP as public (it was hidden or what I am not sure) anyhow, it seems now working properly. So it was handled by the ISP, but I am glad if you have been checked it out from your end!
  Thx as always!