Support

• A

  how can i use H2N on PartyPoker?
  • AbovedaClouds

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  Hand2Note doesn't support PartyPoker:
  https://hand2note.com/Help/ru/pages/SupportedRooms/

• 

  Export data from range research into excel
  • plusEVqba

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  plusEVqba said:

  Is there any option to export data to excel from Range research or popup?

  No

• F

  HUD not showing on CAP cash games @ STARS
  • fza

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  Views

  

  Are these your own custom stats that show "--" or are they from a purchased package? Make sure you have the stat files installed correctly in the Hand2Note\Config\Filters folder and that you have active license for the package if it's the commercial HUD.

  If these are your own stats, make sure the settings are correct and they all return hands during the test in stats editor. Check that game types are correct and you have enough sample size for them. Rebuild stats again as shown in the linked instructions above

• W

  underlined results
  • willinton

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  In the default formatting underlined stats indicate vs-Hero values. If you have your popup settings to substitute stats with their vs-Hero values, then it will only display underlined stats in the popups and RR.
  You can check it by hovering over any of the stats and opening stat info popup where you can see breakdown of total value and vs-Hero value.

• R

  Rake on ggpoker
  • randomwalkin

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  Hand2Note doesn't support GG Network:
  https://hand2note.com/Help/pages/SupportedRooms/

• S

  how to make H2N track knockouts?
  • stormqt

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  Hello. Please send a sample of hands and summaries from a tournament that didn't track KOs, pack them into .zip or .rar archive and send to support@hand2note.com for investigation.

  Also just to make sure, please check that you have all of the settings correct in PS and H2N autoimport: https://hand2note.com/Help/pages/Rooms/PokerStarsHUD.html

• M

  problem with prizes of spin&go
  • manrixx

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  You need to add Tournament Summaries folder from Pokerstars client to Hand2Note Configuration - Auto import.

• E

  Help!! make a specific stat, flop A turn K
  • Espessote

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  Hi

  http://hand2note.com/Help/pages/CustomStats

  --------------------------------------
  

• I

  Range Research not working
  • IAlwasL0se

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  Hi

  http://hand2note.com/Help/pages/RangeResearch/

  --------------------------------------
  

• M

  Filter by date/number of n occurrences
  • m4nb4k

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  No, it is not possible right now but that feature could be added in future updates.

• G

  Show last showdown pocket cards and board- Ipoker
  • gobig8119

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  G

  Thank you!!! I'd changed the nick and i forgot to add the new folder

• M

  "Same serial used on another device error"
  • mistermj

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  M

  Works, thanks!

• E

  Changed PC and HUD got lost even though copied Config folder
  • engineer7979

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  E

  It works, thanks!

• B

  ev is EXACTLY the same as my dollar results
  • bam

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  Which room are the hands from? Are the hands directly from Hand2Note or did you use a side converter or another tracker?
  Please screenshot Hand2Note main window and send sample of hands to our email support@hand2note.com so we can check it on our side.

• G

  888 soft update
  • Grerg5161

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  Enable this option:
  

• I

  Chico ( Tigergaming )
  • issarahh

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  If HUD appears - follow this guide https://hand2note.com/Help/pages/Troubleshooting/HUDIsNotBeingUpdated/

• L

  This topic is deleted!
  • Lifuz

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  No one has replied

• J

  Not Importing From sportsbetting.ag (Chico)
  • jaygia

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  302
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  Try to reinstall pokerroom client and reboot PC.

• C

  Wrong session results - euro
  • CodeB

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  C

  Thank you very much!

• P

  No numbers on the stats on replayer
  • puskas

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  K

  Please try to follow instructions in the next guide:

  https://www.hand2note.com/Help/pages/Troubleshooting/HUDIsNotBeingUpdated/