Launch iPoker as administrator.
In the iPoker lobby click on Setting > System.
Make sure "Store Hand History Locally" is selected. Make sure the hands are written in English, or the client was installed in English.
Play a few Cash Game Hands
Navigate to your Poker Client install path C:\Poker\YourSiteName*
Look for the Hand History Folder where Hand Histories are being saved.
Make note of this folder path and write it down.
Run Hand2Note as administrator
Verify that you have set the same path in Configurator->Auto Import
If you are playing Speed tables run iPoker Tools as administrator.
Ensure that Hand2Note, iPoker Tools and your poker room were added to exceptions of your anti-virus software.
Check whether the issue persists.