Support

• O

  Running Hand2Note on Mac
  • olavfo

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  At the moment, there are no such plans

• N

  Not importing,
  • nikospas_77

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  Please, send the payment details to our support:
  support@hand2note.com

• N

  License problem
  • NapalmDance

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  thx, working

• M

  Cannot upgrade to Edge from Pro.
  • Mooncow

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  Our sales team will process your request and you will receive a response by e-mail.

• M

  System.NullReferenceException error
  • Miro

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  Please specify what versions of Hand2Note and Windows you are using.

• C

  Hand2Note soft not running well in my computer
  • carlvigno

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  Now that you pointed it out i guess you are right there are too few hands to have plenty of stats on players.
  Thanks for your prompt reply.

• P

  Expression stat
  • PrivateDick

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  You can find some examples here:
  Expression Syntax

• C

  Connecting problems
  • csoszi

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  We do not see any problems now. Perhaps it was some kind of temporary failure.

• W

  Laptop FullHD scalable problem.
  • whitespid3r

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  Please, make а short video or screenshots where we can see a bug.

• S

  HUD doesn`t show. Please help.
  • snooki7

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  First of all, we recommend that you install the latest beta version of Hand2Note.

  You can download it here:

  http://forum.hand2note.com/topic/10/changes-in-hand2note-3-1-beta

  It is highly recommended to uninstall the old version Hand2Note before installing the new version.

  If HUD doesn`t show, probably Hand2Note doesn't receive hand histories during auto import.

  Here are possible solutions :

  Adjust auto import from folders:

  a) in Configuration -> Hud -> Auto Import add the folder where your poker client saves hand histories of hands played. In the settings of poker client you may check where it saves hand histories.
  b) disable Import from side tracker database
  c) ensure that in poker room client you enable option responsible for saving hand histories on a hard drive

  Adjust auto import from side tracker's database HoldemManager 2 (HM) or PokerTracker 4 (PT):

  a) in Configuration -> Hud -> Autoimport check Import from side tracker database
  b) select your working database of HM or PT. Hand2Note will import hands from this database instead of taking it from folders of auto import.
  c) ensure that you started HM/PT while playing at the tables and activated selected database in it.

  We recommend using second solution if you use HM/PT and Hand2Note simultaneously.

  Also, ensure that you don't have too many hands in selected auto import folders in Configuration -> Hud -> Auto Import. If there are too many hands then Hand2Note will be busy by importing hands and will not show HUD until import finishes.

  If the problem persists, follow these steps:

  If you are playing Zoom/Snap/Fast Forward/Speed tables, then you need to use StarsHelper or SessionLord on PokerStars, 888Caption on PacificNetwork, PartyCaption on Party / Bwin, IPoker Editor on IPoker Network. When using the applications from step 1, make sure that the settings in the chat option are enabled Everything Update to the latest version Hand2Note In the Configuration Settings -> Game Types, click Reset to default, and then click the Save Settings.

  All applications as well as poker rooms you should run as administrator.

• P

  Is it possible to filter by pot size
  • PrivateDick

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• T

  How can I "purge" a group of hands?
  • TaoJones

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  No, there is not a way to delete a group of hands.

• P

  Max nr of hands in HUD
  • Proenkel

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  Unfortunately, there is no such possibility yet

• T

  "Last Hands"
  • TaoJones

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  There is not another way currently

• G

  Can't connect to server
  • GMTrent

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  Please specify exactly what you want to do (some explanatory screenshots would be useful to clarify your question). Why do you use a username "GMTrent"? Have you changed the default username "postgres"? Which version of Hand2Note are you using?
• M

  PartyPoker with PartyCaption problem
  • morpher7

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  thx for ur reply

• T

  Pop-Up on Stats?
  • TaoJones

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  TaoJones said:

  Also what is the pushpin on the pop-ups? the yellow thing... I can't seem to figure out what its purpose is.

  If you click the yellow pushpin then the popup will not close when you open other popups.

• T

  PartyCaptions.
  • TaoJones

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  1.) Yes, you need to fill in the nickname field.
  2.) Usually, seats are numbered clockwise from the dealer, who is sitting at the top. For eхample:
  

• T

  How to make replayer look like actual tables?
  • TaoJones

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  You really can make it manually. It is fully customizable. You should copy structure of Config/Replayer/Nova folder and edit ReplayerProfile.cg manually. Unfortunately we don't have guide for that.

• T

  Saving Filters in Reports
  • TaoJones

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  We do not see any need for this. In practice, it will be easier to adjust quickly the desired filter visually than to find a suitable filter with a saved file.