Bug Reports

• K

  How to reset Game Types and rebuild statistics
  • keepcalm

  1
  1
  Posts
  1299
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  No one has replied

• K

  How to send a bug report
  • keepcalm

  1
  1
  Posts
  2942
  Views

  No one has replied

• B

  HUD not working with PokerStars
  • blablabla

  2
  2
  Posts
  36
  Views

  

  You need to roll back Pokerstars client :

  Go to PokerStars installation directory (Usually it is located at C:/Program Files (x86)/PokerStars) Go to backup folder Select all the files by pressing CTRL + A Copy all the files you’ve selected by pressing CTRL + C Go back to PokerStars folder Paste all the files by pressing CTRL + V, select "Replace files in destination folder" Run PokerStars using PokerStars.exe file from PokerStars folder (Not via the standard shortcut on the desktop, otherwise the client will be updated again)
• Y

  This topic is deleted!
  • yukold

  1
  1
  Posts
  1
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  No one has replied

• D

  stopped working with hhpoker/pokermaster
  • dayurou

  2
  2
  Posts
  79
  Views

  

  We are working on the new update for HHPoker. There is no ETA yet

• B

  H2N dose not connect with HHpker
  • Bigrrr

  2
  2
  Posts
  64
  Views

  

  Hi,

  http://hand2note.com/Help/pages/SupportedRooms/
  http://hand2note.com/Help/pages/SupportedAsianApps/

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• M

  The post hand link returns a 500 page error.
  • melvinhalpert

  2
  2
  Posts
  89
  Views

  K

  Please try to clear your browser's cache and cookies or just try to use another default browser.

• K

  This topic is deleted!
  • KIXE80

  1
  1
  Posts
  3
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  No one has replied

• J

  preflop diagram problem w/ 5bet stats
  • johnaicc

  2
  2
  Posts
  125
  Views

  

  Duplicate.

• F

  H2N Crashes
  • FTW17

  14
  14
  Posts
  1344
  Views

  

  Reboot pc, and if won't help - follow this guide https://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

• T

  Hand2Note will not open, critical error received
  • tommyb

  2
  2
  Posts
  132
  Views

  

  Hi

  http://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

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• C

  ACR Hero hands not showing
  • CorrectSide

  11
  11
  Posts
  1469
  Views

  

  http://forum.hand2note.com/topic/2010/online-support

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• K

  Hand2Note closes frequently when using Range Researcher
  • KyleInColombia

  3
  3
  Posts
  184
  Views

  

  Hi, also install the latest Windows updates.

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• I

  Hand2Note importing wrong KO SNG results.
  • istruckgold

  5
  5
  Posts
  343
  Views

  I

  Just did. I sent you a .rar archive. Hopefully you receive the mail and it doesn't end up in your spam :)

• U

  HUD stop working on WPN
  • ultimateturn

  32
  32
  Posts
  7054
  Views

  

  moistpenis said:

  twoplustwo user a few weeks ago:
  "I asked an update on the WPN problem on blitz and sitngos, and live support started giving me the standard links for when something isn't working (like how to reinstall) which seems to imply it is not recognized as a problem. Is this being worked on or not? If it isn't that's fine, but It's been several months- almost a year even. Really prefer your HUD because of the speed and will happily pay the price when/if it's fixed."

  your response:
  "It is recognized as a problem and it will be fixed, however due to rare occurence among our users and the source of the problem, it is currently not a high-priority task. There are more critical issues that our development team is busy with.
  We apologize for the inconvenience."

  So is this a problem that is recognized on your end or do we just need to reinstall (something I've tried doing)?

  This a problem that is recognized on our end.

• W

  ipoker
  • whatsgoingon

  5
  5
  Posts
  485
  Views

  

  Please send logs to support@hand2note.com

• M

  Chico RIT
  • Manyac

  2
  2
  Posts
  249
  Views

  

  We already know about that issue and it should be fixed in future updates.

• F

  888 update
  • Fixthisasap

  3
  3
  Posts
  347
  Views

  F

  @ValS before last update it was fine

• S

  Hand2Note topped tracking net won winnings
  • stormqt

  7
  7
  Posts
  590
  Views

  S

  Thanks my man, no clue how, but tournaments summaries saving was turned off in ps client, its all good now :)

• C

  HUD KEY HUD does not work until first player did not act
  • chvs911

  3
  3
  Posts
  332
  Views

  

  We can't reproduce the problem described. Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Reproduce the problem

  Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.

  Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB