Bug Reports

• K

  How to reset Game Types and rebuild statistics
  • keepcalm

  1
  1
  Posts
  1099
  Views

  No one has replied

• K

  How to send a bug report
  • keepcalm

  1
  1
  Posts
  2605
  Views

  No one has replied

• W

  ipoker
  • whatsgoingon

  5
  5
  Posts
  95
  Views

  

  Please send logs to support@hand2note.com

• M

  Chico RIT
  • Manyac

  2
  2
  Posts
  54
  Views

  

  We already know about that issue and it should be fixed in future updates.

• F

  888 update
  • Fixthisasap

  3
  3
  Posts
  100
  Views

  F

  @ValS before last update it was fine

• S

  Hand2Note topped tracking net won winnings
  • stormqt

  7
  7
  Posts
  172
  Views

  S

  Thanks my man, no clue how, but tournaments summaries saving was turned off in ps client, its all good now :)

• C

  HUD KEY HUD does not work until first player did not act
  • chvs911

  3
  3
  Posts
  112
  Views

  

  We can't reproduce the problem described. Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Reproduce the problem

  Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.

  Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• M

  The HUD editor is not accessible.
  • MbVegas

  4
  4
  Posts
  129
  Views

  

  @MbVegas Hello,we have already given out almost 2500 free HUDS, the problem of this plan is only for you, write to us and we will solve your problem with HUD

  Skype: funpokerrr
  Telegram: @funpokerrr
  Discord: funpokerrr#6788

• N

  This topic is deleted!
  • neonwired

  2
  2
  Posts
  9
  Views
• W

  Session Replay
  • wapetry

  2
  2
  Posts
  86
  Views

  

  Hi, try reinstalling the program: http://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

  --------------------------------------
  

• W

  Session Cash Reports Error
  • wapetry

  5
  5
  Posts
  172
  Views

  W

  regardless of whether I win or lose all in, session reports always say I lost the hand. And aiev does not work

• C

  Safe Shut down, for ever
  • czapskino

  4
  4
  Posts
  118
  Views

  

  Do you have enough free space on your drives where Hand2Note and the database are stored? That may be causing the issue.
  Also make sure that your Windows user has full admin rights and that you're running H2N as admin at all times. If the problem still occurs, please reinstall Hand2Note with deleting the database:
  https://hand2note.com/Help/pages/Troubleshooting/Reinstallation/'

  You will be able to restore your hands from archive folders or you can try and export some hands from Reports menu before deleting H2N

• U

  Session cash missing hands
  • Ultras10_96

  4
  4
  Posts
  104
  Views

  

  Try to roll back Hand2Note module https://gifyu.com/image/RnDA

• I

  888 Snap "hud" (only the nick and notes)
  • isilium

  8
  8
  Posts
  1459
  Views

  G

  Preoblem solved. Is necessary to uncheck "Send data to hand2note" in 888Caption

• C

  Starting Error: Downloading and installing auto update
  • Charles

  2
  2
  Posts
  79
  Views

  

  ValS said:

  Hello.
  Servers are online and there are no connection issues on our side. Automatic updates must be downloaded, so if it's stuck, try using a different internet connection like mobile internet or VPN just to start H2N.

  --------------------------------------
  

• F

  Error in my stats
  • fitipaldiwin

  2
  2
  Posts
  87
  Views

  

  Follow this guide https://hand2note.com/Help/pages/Troubleshooting/HUDIsNotBeingUpdated/

• D

  Game Types divided but only counts one
  • daniarbelo7

  2
  2
  Posts
  82
  Views

  K

  It is issue with Euro tables, our development team already working on a fix.

• V

  currency change error
  • vito722

  2
  2
  Posts
  119
  Views

  K

  You can see only the original currency in Hand View format Try to adjust the exchange rate.
• F

  H2N Crashes
  • FTW17

  12
  12
  Posts
  673
  Views

  

  Please, send your Config with this HUD profile to support@hand2note.com , I will check it.

• I

  Winnings issue
  • Intermerda

  5
  5
  Posts
  344
  Views

  

  Yes, it is issue with Euro tables, our development team already working on a fix.