Bug Reports

• T

  H2N crashes too frequently causing hands loss after switching to Win10
  • thenewpr0

  2
  2
  Posts
  39
  Views

  K

  Please try to proceed with the full reinstallation:

  Check that you have installed all latest updates for Windows.

  If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

  FAQ. Moving Config

  Remove database. By default, it is located in the next folder:

  C:\Users<YourUsername>\AppData\Roaming\Hand2Note\h2ndb

  Uninstall Hand2Note.

  After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

  Install the latest version of Hand2Note:

  http://hand2note.com/

  Register your license key in Configuration->Other Options->License

  Then, run Hand2Note in the default configuration and check whether the issue persists.

• I

  New bug with party.Eu
  • imsoweak

  2
  2
  Posts
  45
  Views

  K

  Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Reproduce the problem.

  Archive the folder with Hand2Note and send to us along with hand history of the session by email to support@hand2note.com with a link to your message on the forum.

  Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• A

  h2n doesnt recognise straddled games after update
  • ArthurSpooner

  9
  9
  Posts
  287
  Views

  

  Clear and Build Stats

  GT-HUD for Hand2Note
  https://gthud.com
  
  DYNAMIC HUD (video-preview)
  New Simple HUD (video-preview)
  POPUPs GT-HUD (video-preview)
  SpinFire HUD (video-preview)
  MTT-SNG Pack (video-preview)
  Shaolin HUD for PM
  Available test period for SpinFire HUD/Shaolin HUD
  Contact us:
  Skype: gt-pack
  E-mail: support@gthud.com

• B

  BUg with effective stack in allin
  • baruyoda

  3
  3
  Posts
  66
  Views

  B

  How? thx.

• I

  Filters do not work (Chip/bb graph)
  • Irafim

  4
  4
  Posts
  227
  Views

  K

  The problem is still under investigation

• S

  Critical error
  • songo

  2
  2
  Posts
  83
  Views

  

  try rebuilding the stats.

  GT-HUD for Hand2Note
  https://progt-pack.com
  
  DYNAMIC HUD (video-preview)
  New Simple HUD (video-preview)
  POPUPs GT-HUD (video-preview)
  SpinFire HUD (video-preview)
  MTT-SNG Pack (video-preview)
  Shaolin HUD for PM
  Available test period for SpinFire HUD/Shaolin HUD
  Contact us:
  Skype: gt-pack
  E-mail: support@progt-pack.com

• L

  Bugg Import Hands
  • Lottopoker

  26
  26
  Posts
  3730
  Views

  W

  It's awesome that a non-paid user managed to figure out the bug.

  Any reason why bug has not been fixed yet? H2N still dropping hands on a variety of sites.

• H

  High cpu load
  • h2

  1
  1
  Posts
  51
  Views

  No one has replied

• K

  hand2note note hand function does not work properly
  • keybattle

  7
  7
  Posts
  246
  Views

  T

  also, im using LDNPlayer 3.2. After update, H2N is missing a lot of hands

• F

  Critical error after creating a new database.
  • Firfennas

  3
  3
  Posts
  95
  Views

  F

  It worked! Thank you very much!

• H

  Hand2Note problems
  • Homer

  16
  16
  Posts
  1555
  Views

  A

  Homer said:

  I try to describe H2N behaviour after reinstalling - its working perfect after h2N is opened and is working fine during session first 1-2 hours but then its getting slower and slower and after all its not responding...
  Really no idea what could help. I have 16GB of RAM and intel i-7 CPR 3.5GHz so there should be no problem with performance of my PC also there are no viruses detected.
  Is it normal that there are multiple postgres.exe processes running?
  Would you like some logs from the session?

  I have the same problem. Did you find a solution ?

• N

  Session results not updating
  • niveaformen

  2
  2
  Posts
  144
  Views

  

  perhaps you need to adjust the offset of the time zone.

  GT-HUD for Hand2Note
  https://progt-pack.com
  
  DYNAMIC HUD (video-preview)
  New Simple HUD (video-preview)
  POPUPs GT-HUD (video-preview)
  SpinFire HUD (video-preview)
  MTT-SNG Pack (video-preview)
  Shaolin HUD for PM
  Available test period for SpinFire HUD/Shaolin HUD
  Contact us:
  Skype: gt-pack
  E-mail: support@progt-pack.com

• F

  Critical Error - System.OutOfMemoryException
  • fusionpk

  4
  4
  Posts
  164
  Views

  F

  Hi, I literally have to clear stats and reimport hands on a daily basis. If i've refreshed a report like 10 times it just crashes and does this. Any way to stop this happening?

• W

  Showing Hero HUD Crashes H2N
  • WillPal

  11
  11
  Posts
  889
  Views

  K

  It will be fixed in the next updates.

• T

  Error stat and popups
  • topaz

  2
  2
  Posts
  122
  Views

  K

  Please try to follow the next steps:

  Click Reset to default In the Configuration -> Game Types and then click on Save settings.

  Disable this option in Configuration -> Other Options -> Statistics:

  Rebuild your statistics:

• K

  critical error
  • kris899

  4
  4
  Posts
  161
  Views

  K

  Please try to remove the file DbServer.cg that is located in the folder C:\Program Files\Hand2Note\ by default.

• S

  range didn't popup
  • saobang123

  2
  2
  Posts
  103
  Views

  K

  Please check your settings in Configuration->Popup on Stats

• S

  Many Custom Stats Do Not Appear
  • Smitty03300

  3
  3
  Posts
  135
  Views

  S

  I've done that over 10 times. It still has the same issue.

• A

  can't get it to work on Pokermaster
  • ArthurSpooner

  5
  5
  Posts
  306
  Views

  A

  update: hud is working now. I was always using memu ever since playing on Chinese apps, just thought let's try other emulators. First I tried nox, same situation as with memu, hands are imported, but no hud.

  then I installed momo and lo and behold, hud is working instantly after opening a table, even if i'm not playing.

  now I will reinstall antivirus and hopefully hud will still work afterwards.

• O

  Issue with Range Research on big (16M) database
  • olavfo

  15
  15
  Posts
  3301
  Views

  P

  I have the exact same problem. Hand2Note version 3.2.1.211, 40M hands database and H2NProTools isntalled. When I try to build a report in range research with the filter "isFish", it loads +100k players and then it spends hours in the "saving stats into database" without any sucess. I'm going to send the logs via email right now. Are there any updates in this matter since the last post?