Bug Reports

• B

  Critical error beta
  • baruyoda

  5
  5
  Posts
  132
  Views

  B

  I havent any antivirus.

• P

  Stat info popup doesn't always show up
  • Pepe

  2
  2
  Posts
  27
  Views

  K

  Check your settings in Configuration->Popup on stats

• 

  Winamax Bug
  • Orange

  5
  5
  Posts
  156
  Views

  S

  @Orange

  http://forum.hand2note.com/topic/514/bugg-import-hands

  Here is the solution....almost 1 year old and we still waiting to fix it.

  The missing hands caused by H2N marks some hands as duplicated hand, so it skiped these imports.

  H2N detects all hands as duplicated which hands were dealt to hero at the same second.
  For example Hero plays 2 table at the same time and he gets
  18/01/2018 14:57:08 AA at Table 1 and he also gets
  18/01/2018 14:57:08 22 at Table 2
  H2N detect this as duplication (because these hands gets the same Hand ID) and import only 1 hand from this 2 sample.

  As I saw on the russian forum there is a beta version wich suppose to fix this, but I don't know when the beta phase close and the version goes to public.

• Z

  H2N crashes after clickling configuration Tab
  • Zoty79

  5
  5
  Posts
  171
  Views

  K

  Please try to proceed with a full reinstallation:

  Check that you have installed all latest updates for Windows. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

  FAQ. Moving Config

  Uninstall Hand2Note.

  After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

  Install the latest version of Hand2Note:

  http://hand2note.com/

  Register your license key in Configuration->Other Options->License

  Rebuild your statistics.

  Then run Hand2Note in the default configuration and check whether the issue persists.

• S

  [Stats] Interface bug
  • Shikyo

  5
  5
  Posts
  133
  Views

  S

  keepcalm said:

  You should hover a mouse over a virtual border between Stats and Action Details then click and drag the border to the right.

  Good evening

  I tried but it did not change anything. In the end I deleted the config folder and redo an installation to solve the problem.

  Thank you keepcalm and gt-hud for your help

• S

  Range research can't save results.
  • sosick

  2
  2
  Posts
  73
  Views

  K

  It is not a good idea to build the report for all players in your database. Try to define at least one condition to build your report.

• S

  Popup "out of borders"
  • sosick

  5
  5
  Posts
  196
  Views

  S

  @keepcalm mine is :) email sent

• A

  Bug bounty program
  • a2

  3
  3
  Posts
  108
  Views

  A

  Why dont you have a such? You are big company

• S

  Hud does not show on party poker tables
  • squishy

  3
  3
  Posts
  140
  Views

  K

  http://forum.hand2note.com/topic/1438/h2n-not-working-in-partypoker-after-the-latest-update/6

• M

  Game type determines number of players wrong
  • MachtiSonni

  4
  4
  Posts
  188
  Views

  K

  I believe, the problem is solved in the last beta-version of hand2Note. Please wait for the next update.

• 

  HUD doesnt update when HERO sit at table
  • plusEVqba

  4
  4
  Posts
  217
  Views

  K

  Please update Hand2Note up to 3.2.3.18

• G

  Bug report in mass clone
  • gtlol

  2
  2
  Posts
  104
  Views

  K

  Please provide some visual representation of the problem (screenshots or short video) and send us by email to support@hand2note.com or show it to online support in the lower right corner of our website.

• P

  no hands count/ trial version
  • popo

  2
  2
  Posts
  112
  Views

  

  Most likely, there are no filters in expression stats: AFQ / Hands.
  Try reinstalling the program. Also, after adding stats you will need to rebuild the statistics.

  GT-HUD for Hand2Note
  https://gthud.com
  
  DYNAMIC HUD (video-preview)
  New Simple HUD (video-preview)
  POPUPs GT-HUD (video-preview)
  SpinFire HUD (video-preview)
  MTT-SNG Pack (video-preview)
  Shaolin HUD for PM
  Available test period for SpinNGo HUD / SpinFire HUD / Shaolin HUD
  Contact us:
  Skype: gt-pack
  E-mail: support@gthud.com

• M

  Table stacking problem.
  • MachtiSonni

  2
  2
  Posts
  97
  Views

  K

  Please, send to support@hand2note.com some visual representation of the problem : screenshots or short video.

• S

  Problem about HUD background
  • Sheevaa

  4
  4
  Posts
  171
  Views

  S

  it work when i reboot computer

• C

  Hud doesnt move with table on partypoker
  • claudius91tm

  3
  3
  Posts
  163
  Views

  C

  It is disabled

• N

  Tabs BUG.
  • NEGSweet

  7
  7
  Posts
  361
  Views

  K

  Please try to proceed with a full reinstallation:

  Check that you have installed all latest updates for Windows.

  If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

  FAQ. Moving Config

  Uninstall Hand2Note.

  After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

  Install the latest version of Hand2Note:

  http://hand2note.com/

  Register your license key in Configuration->Other Options->License

  Reinstall your HUD package.

  Rebuild your statistics.

  Then, run Hand2Note and check whether the issue persists.

• 

  Bet sizeing filter
  • plusEVqba

  4
  4
  Posts
  221
  Views

  K

  Please, provide us with the additional information.

  Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.(Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Send us the hand history sample where we can see the problem

  Please, specify the names of stats and popups where we can see the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• K

  A lot of problem with H2N
  • Kana54

  8
  8
  Posts
  882
  Views

  M

  @Kana54 @Steve Some news from this bug ? any update of H2N to correct that ?

  Best regards

• J

  Hands not tracked
  • Jyjooo

  4
  4
  Posts
  399
  Views

  M

  Hi, some news of this bug ? any update ?
  I'm also a winamax player and don't want to subscribe to H2N if the hands are not track well.

  Best regards