Bug Reports

• K

  How to send a bug report
  • keepcalm

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  1
  Posts
  34
  Views

  No one has replied

• P

  Dynamic hud fooled by sitted out player [3.2.4.28 / winamax]
  • plataxis

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  2
  Posts
  30
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  K

  http://forum.hand2note.com/topic/1607/how-to-send-a-bug-report

• P

  hands attributed to wrong players on pokermaster
  • Phil

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  15
  Posts
  332
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  K

  There are many different issues. If you have sent your logs as described above, our development department investigates it.

• J

  can't open Reports(F3)
  • jokeforyou28

  2
  2
  Posts
  25
  Views

  

  You need to rebuild the stats:
  Clear and Build stats

  GT-HUD for Hand2Note
  https://gthud.com
  
  DYNAMIC HUD (video-preview)
  New Simple HUD (video-preview)
  POPUPs GT-HUD (video-preview)
  SpinFire HUD (video-preview)
  MTT-SNG Pack (video-preview)
  Shaolin HUD for Asia/China
  Trial versions for GT-HUD
  For more information, contact:
  Skype: gt-pack
  E-mail: support@gthud.com

• S

  h2n not working properly
  • socito

  2
  2
  Posts
  52
  Views

  K

  http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-beta-version-from-scratch

• Z

  Does not display data for a table of 7max！
  • zhihong

  2
  2
  Posts
  41
  Views

  

  Go to: Configuration (F12) / Game Types and click “Reset to default”, then re-configure and click Clear and Build stats in the main program window.

  GT-HUD for Hand2Note
  https://gthud.com
  
  DYNAMIC HUD (video-preview)
  New Simple HUD (video-preview)
  POPUPs GT-HUD (video-preview)
  SpinFire HUD (video-preview)
  MTT-SNG Pack (video-preview)
  Shaolin HUD for Asia/China
  Trial versions for GT-HUD
  For more information, contact:
  Skype: gt-pack
  E-mail: support@gthud.com

• 

  Winamax Bug
  • Orange

  11
  11
  Posts
  626
  Views

  S

  @distantsun
  No progress, they want to prove this is user specific problem, and they ask for user config every time
  Probably they just check the replayer with few hands and if it works -->user problem, however the replayers works fine every time, the problem occures only in live game (and only in SNG?).
  Besides that the module import speed is slow, sometimes it imports hands after the SNG is closed, and sometimes it fail to import some live hands. (SSD + Ryzen5 2600 processor and 16GB RAM should be enough)

• U

  PM HUD/popup stats not matching
  • user54321

  4
  4
  Posts
  112
  Views

  K

  If you can't send email, please contact live chat support in the lower right corner of our website :

  Also, support service on our facebook page is constantly working:

  https://www.facebook.com/Hand2Note

• T

  Pokermaster HUD not working correctly after opening a couple of tables consecutively
  • TheTrent

  3
  3
  Posts
  105
  Views

  T

  I tried reproducing the problem a couple of times but everything seems to be working fine again. I don't know what caused the problem initially. If it should occur again I will send you the log files. Thank you

• P

  winamax freeroll does not autoimport (3.2.4.21)
  • plataxis

  2
  2
  Posts
  50
  Views

  K

  If you have installed Hand2Note version 3.2.4.21 BETA, you should delete the path where Winamax saves hand histories from Auto Import settings in Configuration->Auto Import.

• M

  NOTES-BUG
  • MATHEUS ADRIAN

  3
  3
  Posts
  88
  Views

  M

  Ok, but the bug?

• W

  Reports Tab Crashes (3.2.4.20)
  • willy_tk

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  2
  Posts
  106
  Views

  K

  Please try to follow the instruction:
  http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-3-2-4-20-beta-from-scratch

• H

  after update to 3.2.2.30 reports window crash
  • henry_xx

  3
  3
  Posts
  121
  Views

  H

  thank you it worked

• S

  System.AggregateException
  • sosickpl

  4
  4
  Posts
  132
  Views

  J

  Happens to me too.

  It is not necessary to restart your PC. Shut down all emulators, start h2n, start over your emulators works for me.

  But this is not really a solution when you've already started the session...

• S

  Application should be closed error.
  • sosickpl

  2
  2
  Posts
  98
  Views

  K

  What version of Hand2Note have you installed?

• 5

  table size "4"
  • 5bizgraud

  2
  2
  Posts
  118
  Views

  K

  Please send your last log file to support@hand2note.com or to our online support chat.

• L

  Software causes CPU usage is too high
  • lion

  2
  2
  Posts
  124
  Views

  K

  Please try to upgrade Hand2Note up to the latest beta version 3.2.4.19 and disable logging in Configuration->Other Options->Logging

• E

  This topic is deleted!
  • errequeerre

  1
  1
  Posts
  2
  Views

  No one has replied

• A

  H2N doesn't import Winamax bigger multiplier games
  • Atheya

  2
  2
  Posts
  105
  Views

  K

  Please send to support@hand2note.com the hand history sample where we can see the problem.

• P

  Stat info popup doesn't always show up
  • Pepe

  7
  7
  Posts
  248
  Views

  K

  Please try to proceed with a full reinstallation:

  Check that you have installed all latest updates for Windows.

  If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

  FAQ. Moving Config

  Uninstall Hand2Note.

  After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

  Install the latest version of Hand2Note:

  http://hand2note.com/

  Register your license key in Configuration->Other Options->License

  Rebuild your statistics.

  Then run Hand2Note in the default configuration(do not restore your config folder) and check whether the issue persists.