Bug Reports

• L

  Bugg Import Hands
  • Lottopoker

  2
  2
  Posts
  51
  Views

  K

  Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.) Reproduce the problem Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• M

  Hud locking issue (expression stats)
  • Miro

  7
  7
  Posts
  100
  Views

  K

  Usually, the answer is proceeding within 24 hours. I have checked your correspondence and do not see any delays with answers.

• B

  Critical Error
  • Baldini

  4
  4
  Posts
  117
  Views

  K

  In this case, try to rebuild your database:

• N

  Stars SAG's Play Money and Stars Coin's Tournament
  • nuzzar

  4
  4
  Posts
  98
  Views

  K

  I think the best way is to create a separate database for Play Money:
  

  Also, you can try to create some Game Types with specific blind sizes:
  

• O

  This topic is deleted!
  • otmua

  1
  1
  Posts
  2
  Views

  No one has replied

• N

  [SOLVED] Pokerstars Hotkeys Conflicts
  • nuzzar

  3
  3
  Posts
  131
  Views

  N

  Hi, sorry for the late reply.

  I've tested it as you suggested. It works when you run the pokerstars's client as administrator.

  Thanks and sorry for the trouble.

• B

  HUD stay on top of all other windows
  • byebye00

  2
  2
  Posts
  77
  Views

  K

  We can't reproduce the problem described. Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.) Reproduce the problem Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• T

  incorrect day for marked hands
  • twitchy

  3
  3
  Posts
  111
  Views

  T

  Sure. I will. But happens for all my hands. I'm just giving one as an example.

• H

  ISO raise - hand missing in range map
  • Homer

  5
  5
  Posts
  237
  Views

  H

  gt-hud can you pls make at least some investigation instead of stating its working on your side even obviously there some issue. Thx in advance.

• M

  Critical error when opening "Reports"
  • m4rc017192

  6
  6
  Posts
  266
  Views

  M

  It would be great because I played "play money" to set Stars Helper and testing other stuff but now I have stats of that and it'll be great if we could click right botton and delete from the menu or just having a menu where to choose levels showed like this: (just a tip)(screenshot from FPDB... it's an open source maybe you can take advantages from this free software... btw it's already a very good work and every update it's fantastic.. well done)

• V

  Diagram gone
  • veasel

  4
  4
  Posts
  168
  Views

  K

  FAQ. PokerStars software restrictions

• P

  Error message after restarting
  • ptopoker

  2
  2
  Posts
  151
  Views

  K

  I see you already communicate with our support via email.

• H

  Hud color ranges not working while playing
  • h2o

  7
  7
  Posts
  364
  Views

  H

  nice, ty!

• A

  Missing party hand histories
  • atta22

  2
  2
  Posts
  207
  Views

  K

  Could you please send us a log file for this session (default folder C:\Program Files\Hand2Note\logs) by email to support@hand2note.com with a link to your message on the forum?

• M

  h2n is not starting Error message attached
  • Miro

  2
  2
  Posts
  139
  Views

  K

  Please try to remove DbServer.cg file that is located in the folder C:\Program Files\Hand2Note\ by default.

• K

  Total Hands "99" all the time
  • Kooort

  2
  2
  Posts
  161
  Views

  K

  Nevermind, will try this before my next session: http://forum.hand2note.com/topic/215/hands-don-t-display/11

• M

  Preflop diagram not OK
  • Mike_Modano

  3
  3
  Posts
  231
  Views

  M

  OK thanks!

• Z

  Partypoker wrong BB sizes in MTT report.
  • Zubart

  2
  2
  Posts
  213
  Views

  K

  Could you please send us the hand history sample where we can see the problem by email to support@hand2note.com with a link to your message on the forum.

• 

  Preflop action remains after massclone filter
  • Mattias

  2
  2
  Posts
  232
  Views

  K

  Can you make a screenshot?

• Z

  Crashing when start
  • zinhao

  6
  6
  Posts
  538
  Views

  Z

  i forgot to post here, sorry, i only answer the email
  problem solved! ty