Bug Reports

• 

  Winamax Bug
  • Orange

  9
  9
  Posts
  372
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  K

  Please, provide us with additional information.

  Enable logging in Configuration -> Other Options -> Logging (Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Reproduce the problem

  Archive the folder with Hand2Note and send to us by email to support@hand2note.com or to our live chat support in the lower right corner of our website:

  Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• S

  System.AggregateException
  • sosickpl

  4
  4
  Posts
  65
  Views

  J

  Happens to me too.

  It is not necessary to restart your PC. Shut down all emulators, start h2n, start over your emulators works for me.

  But this is not really a solution when you've already started the session...

• S

  Application should be closed error.
  • sosickpl

  2
  2
  Posts
  51
  Views

  K

  What version of Hand2Note have you installed?

• 5

  table size "4"
  • 5bizgraud

  2
  2
  Posts
  55
  Views

  K

  Please send your last log file to support@hand2note.com or to our online support chat.

• L

  Software causes CPU usage is too high
  • lion

  2
  2
  Posts
  73
  Views

  K

  Please try to upgrade Hand2Note up to the latest beta version 3.2.4.19 and disable logging in Configuration->Other Options->Logging

• E

  This topic is deleted!
  • errequeerre

  1
  1
  Posts
  2
  Views

  No one has replied

• A

  H2N doesn't import Winamax bigger multiplier games
  • Atheya

  2
  2
  Posts
  52
  Views

  K

  Please send to support@hand2note.com the hand history sample where we can see the problem.

• P

  Stat info popup doesn't always show up
  • Pepe

  7
  7
  Posts
  163
  Views

  K

  Please try to proceed with a full reinstallation:

  Check that you have installed all latest updates for Windows.

  If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

  FAQ. Moving Config

  Uninstall Hand2Note.

  After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

  Install the latest version of Hand2Note:

  http://hand2note.com/

  Register your license key in Configuration->Other Options->License

  Rebuild your statistics.

  Then run Hand2Note in the default configuration(do not restore your config folder) and check whether the issue persists.

• N

  HUD don´t update correctly
  • Nodeloco

  2
  2
  Posts
  100
  Views

  K

  http://forum.hand2note.com/topic/1485/hud-positions-are-not-right-on-pokermaster

• P

  After update Range Research is broken for Aliases (3.2.1.197 for PokerMaster)
  • Power

  21
  21
  Posts
  4161
  Views

  D

  @Power can you please share a link for this version installer?

  UPD: http://www.hand2note.com/Help/Index/Update3_2_1

• R

  Fold to 5bet - Player call detected as fold?
  • rogorz

  2
  2
  Posts
  71
  Views

  

  GT-HUD for Hand2Note
  https://gthud.com
  
  DYNAMIC HUD (video-preview)
  New Simple HUD (video-preview)
  POPUPs GT-HUD (video-preview)
  SpinFire HUD (video-preview)
  MTT-SNG Pack (video-preview)
  Shaolin HUD for PM
  Trial versions for GT-HUD
  For more information, contact:
  Skype: gt-pack
  E-mail: support@gthud.com

• K

  HUD positions are not right on pokermaster
  • keybattle

  3
  3
  Posts
  243
  Views

  K

  thanks. problem solved

• K

  HUD does not show up when hero sit on table(PokerKing app)
  • keybattle

  2
  2
  Posts
  91
  Views

  K

  Try to upgrade Hand2Note up to the latest beta version 3.2.3.22

• R

  Replayer always stays on top of other windows
  • rogorz

  3
  3
  Posts
  95
  Views

  R

  Oh sorry, I must have missed it :d
  Thanks!

• B

  Critical error beta
  • baruyoda

  5
  5
  Posts
  246
  Views

  B

  I havent any antivirus.

• Z

  H2N crashes after clickling configuration Tab
  • Zoty79

  5
  5
  Posts
  276
  Views

  K

  Please try to proceed with a full reinstallation:

  Check that you have installed all latest updates for Windows. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

  FAQ. Moving Config

  Uninstall Hand2Note.

  After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

  Install the latest version of Hand2Note:

  http://hand2note.com/

  Register your license key in Configuration->Other Options->License

  Rebuild your statistics.

  Then run Hand2Note in the default configuration and check whether the issue persists.

• S

  [Stats] Interface bug
  • Shikyo

  5
  5
  Posts
  209
  Views

  S

  keepcalm said:

  You should hover a mouse over a virtual border between Stats and Action Details then click and drag the border to the right.

  Good evening

  I tried but it did not change anything. In the end I deleted the config folder and redo an installation to solve the problem.

  Thank you keepcalm and gt-hud for your help

• S

  Range research can't save results.
  • sosick

  2
  2
  Posts
  118
  Views

  K

  It is not a good idea to build the report for all players in your database. Try to define at least one condition to build your report.

• S

  Popup "out of borders"
  • sosick

  5
  5
  Posts
  302
  Views

  S

  @keepcalm mine is :) email sent

• A

  Bug bounty program
  • a2

  3
  3
  Posts
  176
  Views

  A

  Why dont you have a such? You are big company