Bug Reports

• K

  How to reset Game Types and rebuild statistics
  • keepcalm

  1
  1
  Posts
  1217
  Views

  No one has replied

• K

  How to send a bug report
  • keepcalm

  1
  1
  Posts
  2823
  Views

  No one has replied

• K

  This topic is deleted!
  • KIXE80

  1
  1
  Posts
  3
  Views

  No one has replied

• J

  preflop diagram problem w/ 5bet stats
  • johnaicc

  2
  2
  Posts
  68
  Views

  

  Duplicate.

• F

  H2N Crashes
  • FTW17

  14
  14
  Posts
  1115
  Views

  

  Reboot pc, and if won't help - follow this guide https://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

• T

  Hand2Note will not open, critical error received
  • tommyb

  2
  2
  Posts
  75
  Views

  

  Hi

  http://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

  --------------------------------------
  

• C

  ACR Hero hands not showing
  • CorrectSide

  11
  11
  Posts
  1231
  Views

  

  http://forum.hand2note.com/topic/2010/online-support

  --------------------------------------
  

• K

  Hand2Note closes frequently when using Range Researcher
  • KyleInColombia

  3
  3
  Posts
  109
  Views

  

  Hi, also install the latest Windows updates.

  --------------------------------------
  

• I

  Hand2Note importing wrong KO SNG results.
  • istruckgold

  5
  5
  Posts
  224
  Views

  I

  Just did. I sent you a .rar archive. Hopefully you receive the mail and it doesn't end up in your spam :)

• U

  HUD stop working on WPN
  • ultimateturn

  32
  32
  Posts
  6297
  Views

  

  moistpenis said:

  twoplustwo user a few weeks ago:
  "I asked an update on the WPN problem on blitz and sitngos, and live support started giving me the standard links for when something isn't working (like how to reinstall) which seems to imply it is not recognized as a problem. Is this being worked on or not? If it isn't that's fine, but It's been several months- almost a year even. Really prefer your HUD because of the speed and will happily pay the price when/if it's fixed."

  your response:
  "It is recognized as a problem and it will be fixed, however due to rare occurence among our users and the source of the problem, it is currently not a high-priority task. There are more critical issues that our development team is busy with.
  We apologize for the inconvenience."

  So is this a problem that is recognized on your end or do we just need to reinstall (something I've tried doing)?

  This a problem that is recognized on our end.

• W

  ipoker
  • whatsgoingon

  5
  5
  Posts
  354
  Views

  

  Please send logs to support@hand2note.com

• M

  Chico RIT
  • Manyac

  2
  2
  Posts
  186
  Views

  

  We already know about that issue and it should be fixed in future updates.

• F

  888 update
  • Fixthisasap

  3
  3
  Posts
  243
  Views

  F

  @ValS before last update it was fine

• S

  Hand2Note topped tracking net won winnings
  • stormqt

  7
  7
  Posts
  474
  Views

  S

  Thanks my man, no clue how, but tournaments summaries saving was turned off in ps client, its all good now :)

• C

  HUD KEY HUD does not work until first player did not act
  • chvs911

  3
  3
  Posts
  263
  Views

  

  We can't reproduce the problem described. Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Reproduce the problem

  Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.

  Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• M

  The HUD editor is not accessible.
  • MbVegas

  4
  4
  Posts
  302
  Views

  

  @MbVegas Hello,we have already given out almost 2500 free HUDS, the problem of this plan is only for you, write to us and we will solve your problem with HUD

  Skype: funpokerrr
  Telegram: @funpokerrr
  Discord: funpokerrr#6788

• N

  This topic is deleted!
  • neonwired

  2
  2
  Posts
  9
  Views
• W

  Session Replay
  • wapetry

  2
  2
  Posts
  212
  Views

  

  Hi, try reinstalling the program: http://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

  --------------------------------------
  

• W

  Session Cash Reports Error
  • wapetry

  5
  5
  Posts
  367
  Views

  W

  regardless of whether I win or lose all in, session reports always say I lost the hand. And aiev does not work

• C

  Safe Shut down, for ever
  • czapskino

  4
  4
  Posts
  288
  Views

  

  Do you have enough free space on your drives where Hand2Note and the database are stored? That may be causing the issue.
  Also make sure that your Windows user has full admin rights and that you're running H2N as admin at all times. If the problem still occurs, please reinstall Hand2Note with deleting the database:
  https://hand2note.com/Help/pages/Troubleshooting/Reinstallation/'

  You will be able to restore your hands from archive folders or you can try and export some hands from Reports menu before deleting H2N