twoplustwo user a few weeks ago:
"I asked an update on the WPN problem on blitz and sitngos, and live support started giving me the standard links for when something isn't working (like how to reinstall) which seems to imply it is not recognized as a problem. Is this being worked on or not? If it isn't that's fine, but It's been several months- almost a year even. Really prefer your HUD because of the speed and will happily pay the price when/if it's fixed."
"It is recognized as a problem and it will be fixed, however due to rare occurence among our users and the source of the problem, it is currently not a high-priority task. There are more critical issues that our development team is busy with.
We apologize for the inconvenience."
So is this a problem that is recognized on your end or do we just need to reinstall (something I've tried doing)?
Do you have enough free space on your drives where Hand2Note and the database are stored? That may be causing the issue.
Also make sure that your Windows user has full admin rights and that you're running H2N as admin at all times. If the problem still occurs, please reinstall Hand2Note with deleting the database: https://hand2note.com/Help/pages/Troubleshooting/Reinstallation/'
You will be able to restore your hands from archive folders or you can try and export some hands from Reports menu before deleting H2N
Servers are online and there are no connection issues on our side. Automatic updates must be downloaded, so if it's stuck, try using a different internet connection like mobile internet or VPN just to start H2N.