Bug Reports

• L

  Trial Not Working
  • Leykis

  2
  2
  Posts
  214
  Views

  K

  Please send your question to support@hand2note.com

• K

  Mass Clone - Straddle to NoStraddle bug?
  • Kooort

  2
  2
  Posts
  266
  Views

  K

  Thank you for the information.

  We have forwarded the issue to our development team for investigation.
  Ref#1119

• S

  Critical error at start
  • suffo

  2
  2
  Posts
  211
  Views

  K

  Please try to remove the file DbServer.cg that is located in the folder C:\Program Files\Hand2Note by default.

• T

  Reporting winnings incorrectly
  • Tyler

  5
  5
  Posts
  491
  Views

  T

  Yes, the issue only occurs in hand2note, not in pokertracker or hold'em manager. If you guys are unwilling to fix this I'm just go to refund my subscription because the product simply doesn't work.

• C

  888 HUD not working
  • centgas

  3
  3
  Posts
  269
  Views

  C

  Thanks, I'll look through that but it was working fine until 888 updated, which surely would suggest my settings are fine?

• A

  PFR is bigger than VPIP??
  • Ariandar

  2
  2
  Posts
  237
  Views

  K

  https://forumserver.twoplustwo.com/showpost.php?p=37618985&postcount=7

• 

  Significant Expression Stats! They are case sensitive
  • trzasku

  2
  2
  Posts
  254
  Views

  K

  It is not a bug.

  "flop any action" and "Flop Any Action" are two different stats. You can see it in Stats Editor.

• H

  Logs eating up my storage. 200GB hand2note log folder!!
  • HowToPoker123

  2
  2
  Posts
  372
  Views

  K

  You may delete old logs in the folder C:\Program Files\Hand2Note\logs. They do not affect the operation of the program.

  Besides, you can disable logging in Configuration->Other Options->Logging. In this case, Hand2Note will only save system logs.

• M

  HUD doesn't count hands at Pokermaster
  • Miroslav1

  4
  4
  Posts
  554
  Views

  K

  Please, provide us with the additional information:

  Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Reproduce the problem

  Archive the folder with Hand2Note and send us by email to support@hand2note.com with a link to your message on the forum.

  Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• A

  TROJAN ZPEVDO.A FOUND IN H2N by windows defender
  • andreis1

  14
  14
  Posts
  2234
  Views

  K

  Probably, a false positive occurred because the digital signatures were mistakenly not added to some executable files contained in one of our installers.

  WinPCap is necessary for decryption of traffic from some Chinese poker rooms, for example as PokerMaster. HUD will not work on these poker rooms without this software.

• N

  Aliases option is not work
  • nekoholic

  3
  3
  Posts
  275
  Views

  N

  @keepcalm thx I understand

• B

  Client Crashes When Trying To Go To Configuration
  • bowzur

  4
  4
  Posts
  390
  Views

  K

  Please try to proceed with a full reinstallation:

  Check that you have installed all latest updates for Windows. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:
  FAQ. Moving Config Uninstall Hand2Note. After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note). Install the latest version of Hand2Note: http://hand2note.com/

  Then, run Hand2Note in the default configuration and check whether the issue persists.

• B

  HUD stay on top of all other windows
  • byebye00

  3
  3
  Posts
  1003
  Views

  F

  i have the same problem. if i try to stack tables, huds on several tables are overlapping on the front table. You can reproduce the problem just by using an extensive hud and try to stack tables on winamax.

  Would be awesome if this problem would be fixed.

• S

  Losing hands on Pokermaster
  • socito

  6
  6
  Posts
  551
  Views

  S

  I've just send the email with the case.

• I

  Hands with showdown
  • Irafim

  3
  3
  Posts
  443
  Views

  I

  @gt-hud but why can I see some hands in the replayer?

• P

  Loosing hands pokermaster
  • penguin13

  6
  6
  Posts
  926
  Views

  S

  man, it look like the same problem I have, I found the error but not sure how could I fixed

• T

  can't sort statistics
  • thecollector

  3
  3
  Posts
  423
  Views

  T

  oh haha, tried it some weeks ago with cut/paste and it doesn't work. now it works. tx

• D

  Tracking not working since the new update?
  • D4nko

  7
  7
  Posts
  503
  Views

  K

  http://hand2note.com/Help/Index/PokerMaster

• J

  Eff.stacks
  • JASN

  1
  1
  Posts
  151
  Views

  No one has replied

• S

  Pokermaster Hud sometimes not shown
  • Samy

  2
  2
  Posts
  248
  Views

  K

  Please send to support@hand2note.com a screenshot where we can see your table on PokerMaster and the main window of Hand2Note while playing.