Bug Reports

• K

  Hand2Note closes frequently when using Range Researcher
  • KyleInColombia

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  Hi, also install the latest Windows updates.

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• I

  Hand2Note importing wrong KO SNG results.
  • istruckgold

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  I

  Just did. I sent you a .rar archive. Hopefully you receive the mail and it doesn't end up in your spam :)

• U

  HUD stop working on WPN
  • ultimateturn

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  moistpenis said:

  twoplustwo user a few weeks ago:
  "I asked an update on the WPN problem on blitz and sitngos, and live support started giving me the standard links for when something isn't working (like how to reinstall) which seems to imply it is not recognized as a problem. Is this being worked on or not? If it isn't that's fine, but It's been several months- almost a year even. Really prefer your HUD because of the speed and will happily pay the price when/if it's fixed."

  your response:
  "It is recognized as a problem and it will be fixed, however due to rare occurence among our users and the source of the problem, it is currently not a high-priority task. There are more critical issues that our development team is busy with.
  We apologize for the inconvenience."

  So is this a problem that is recognized on your end or do we just need to reinstall (something I've tried doing)?

  This a problem that is recognized on our end.

• W

  ipoker
  • whatsgoingon

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  Please send logs to support@hand2note.com

• M

  Chico RIT
  • Manyac

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  We already know about that issue and it should be fixed in future updates.

• F

  888 update
  • Fixthisasap

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  F

  @ValS before last update it was fine

• S

  Hand2Note topped tracking net won winnings
  • stormqt

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  S

  Thanks my man, no clue how, but tournaments summaries saving was turned off in ps client, its all good now :)

• C

  HUD KEY HUD does not work until first player did not act
  • chvs911

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  We can't reproduce the problem described. Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging (Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

  Reproduce the problem

  Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.

  Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• M

  The HUD editor is not accessible.
  • MbVegas

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  @MbVegas Hello,we have already given out almost 2500 free HUDS, the problem of this plan is only for you, write to us and we will solve your problem with HUD

  Skype: funpokerrr
  Telegram: @funpokerrr
  Discord: funpokerrr#6788

• N

  This topic is deleted!
  • neonwired

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• W

  Session Replay
  • wapetry

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  Hi, try reinstalling the program: http://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

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• W

  Session Cash Reports Error
  • wapetry

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  W

  regardless of whether I win or lose all in, session reports always say I lost the hand. And aiev does not work

• C

  Safe Shut down, for ever
  • czapskino

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  Do you have enough free space on your drives where Hand2Note and the database are stored? That may be causing the issue.
  Also make sure that your Windows user has full admin rights and that you're running H2N as admin at all times. If the problem still occurs, please reinstall Hand2Note with deleting the database:
  https://hand2note.com/Help/pages/Troubleshooting/Reinstallation/'

  You will be able to restore your hands from archive folders or you can try and export some hands from Reports menu before deleting H2N

• U

  Session cash missing hands
  • Ultras10_96

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  Try to roll back Hand2Note module https://gifyu.com/image/RnDA

• I

  888 Snap "hud" (only the nick and notes)
  • isilium

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  G

  Preoblem solved. Is necessary to uncheck "Send data to hand2note" in 888Caption

• C

  Starting Error: Downloading and installing auto update
  • Charles

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  ValS said:

  Hello.
  Servers are online and there are no connection issues on our side. Automatic updates must be downloaded, so if it's stuck, try using a different internet connection like mobile internet or VPN just to start H2N.

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• F

  Error in my stats
  • fitipaldiwin

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  Follow this guide https://hand2note.com/Help/pages/Troubleshooting/HUDIsNotBeingUpdated/

• D

  Game Types divided but only counts one
  • daniarbelo7

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  K

  It is issue with Euro tables, our development team already working on a fix.

• V

  currency change error
  • vito722

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  K

  You can see only the original currency in Hand View format Try to adjust the exchange rate.
• I

  Winnings issue
  • Intermerda

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  Yes, it is issue with Euro tables, our development team already working on a fix.