Bug Reports

• D

  HUD not working on some ACR rathole(9max) tables
  • danfiu

  4
  4
  Posts
  641
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  K

  http://forum.hand2note.com/topic/1607/how-to-send-a-bug-report

• A

  HUD not working for Adda52
  • aj10kq

  2
  2
  Posts
  540
  Views

  K

  Our development team already investigates the problem

• L

  Crash when opening configuration
  • lilxam

  7
  7
  Posts
  1423
  Views

  

  lilxam said:

  Thanks for your reply.
  I used to remove the whole config folder and put it back. But at least your way I can still config aliases and other stuff that's much better thank you.

  Anyway, the software shouldn't crash. The problem has been reported for so long now and nothing has been done...

  +100

  Most funny is that dev don't know why program is crashing....

• K

  Range Research HAND STRENGHT Filters problem
  • Kraft_Lawrence

  3
  3
  Posts
  679
  Views

  K

  xD
  I see, thanks!

• B

  H2N running poorly with AMD CPU
  • blackbiteur

  2
  2
  Posts
  590
  Views

  K

  I know nothing about AMD performance, but the speed of building statistics depends very much on the complexity of your Popups (especially a number of stats with filtering on Board Groups and Bet Sizings). In addition, the amount of free RAM is also very important.

  Also, most issues occur when users try to build a report on a huge database on many players at once. For example, for all players.

  You can create a simple Popup(2) for your report and build the report with the help of the specified criteria and expression (1) instead of all players:

• C

  Reporting winnings incorrectly
  • cicciopasticcio

  2
  2
  Posts
  439
  Views

  K

  http://forum.hand2note.com/topic/1754/how-to-reset-game-types-and-rebuild-statistics

• L

  Missing occurences
  • lilxam

  2
  2
  Posts
  549
  Views

  

  Hi,

  Update the program to the latest version

  Go to: Configuration (F12) / Game Types and click “Reset to default”, then re-configure and click Clear and Build stats in the main program window.

  In Configuration/ Auto Import, you need to specify the folder in which the hand history is saved.

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• B

  Hand2Note freezing Windows sometimes when table closes
  • baz2N

  4
  4
  Posts
  848
  Views

  K

  http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-from-scratch

• R

  Ipoker + hud
  • rod13z

  5
  5
  Posts
  1941
  Views

  F

  Has anyone any issues on ipoker with net results of tournaments? I played a session yesterday and it showed my ROI as -100% when it wasnt

• T

  BetOnline Rake
  • tmanto

  5
  5
  Posts
  873
  Views

  K

  Please send the hand history sample to our support via email or live chat

• W

  No more stat IDs
  • w34z3l

  3
  3
  Posts
  780
  Views

  W

  I tried reinstall and adding files slowly from scratch before posting.

  Seems there is an upper limit on the number of definitions that H2N will run with, and it's possibly below the 65k limit implied by the error message.

  Alternative is that a bad stat is causing the crash (rather than volume of stats). Or it could be volume of stats within an individual folder rather than overall volume of stats.

  In the past my mind would have boggled at the thought of one stat crashing the entire application, but I've already managed proof of concept for other similar bugs where one small change can destroy the entire application.

  So not really sure what to believe at this stage.

• P

  report between specific dates
  • plataxis

  2
  2
  Posts
  484
  Views

  K

  plataxis said:

  Hello,

  If I ask a report between "specific dates" 01.04.2020 and 30.04.2020, it changes the end date to 01.05.2020.

  01.05.2020 is not included in your report. It just shows the upper bound of the date range. Specific dates remain unchanged.

• I

  Hand2Note stopped working after PokerBaazi client update
  • iFloat

  2
  2
  Posts
  530
  Views

  K

  https://www.hand2note.com/Help/pages/Troubleshooting/HUDIsNotDisplayed/

• Q

  Hand2Note not working
  • QUbeeez

  2
  2
  Posts
  688
  Views

  

  Hi,

  http://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

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• K

  Critical error
  • Kira

  3
  3
  Posts
  815
  Views

  K

  http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-from-scratch

• B

  Hand2Note won't start after creating a new database
  • baz2N

  2
  2
  Posts
  611
  Views

  

  Move this folder "h2ndb" (C:\Users\Rus\AppData\Roaming\Hand2Note) temporarily somewhere and run the program.

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• F

  888Poker problem with rake
  • FlippyV

  3
  3
  Posts
  752
  Views

  F

  Okay, so it is a known, common problem and not an abnormality?
  That is good to know. :) Best of luck for the fix.

• J

  Hand History in text format still showing players' nicknames.
  • Joe11

  2
  2
  Posts
  497
  Views

  K

  Click GET LINK and then tick "Hide Real Nicknames"

• S

  Hud doesn't work anymore since 01.04.20 on Chico (betonline)
  • Souljahz

  5
  5
  Posts
  1374
  Views

  K

  It was fixed again, yesterday:
  

• K

  HUD Chico poker doesn't work
  • Kira

  6
  6
  Posts
  1651
  Views

  

  Hi, there is live chat support on H2N website:

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