update: hud is working now. I was always using memu ever since playing on Chinese apps, just thought let's try other emulators. First I tried nox, same situation as with memu, hands are imported, but no hud.
then I installed momo and lo and behold, hud is working instantly after opening a table, even if i'm not playing.
now I will reinstall antivirus and hopefully hud will still work afterwards.
I have the exact same problem. Hand2Note version 22.214.171.124, 40M hands database and H2NProTools isntalled. When I try to build a report in range research with the filter "isFish", it loads +100k players and then it spends hours in the "saving stats into database" without any sucess. I'm going to send the logs via email right now. Are there any updates in this matter since the last post?
Our development department is already investigating the problem with tracking mistakes.But we will be glad to receive additional information if you want to help us.
Please ensure that you use the last Hand2Note version and provide us with the additional information:
Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs
Enable logging in Configuration -> Other Options -> Logging
Reproduce the problem.
Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to firstname.lastname@example.org along with hand history samples for incorrectly tracked hands.
5.Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.
I uninstalled H2N and reinstalled it but it didn't work.
I finally uninstalled H2N, rebooted, accepted all windows updates and installed H2N back and it worked. I think there was something based on windows architecture that wasn't up to date...
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