Bug Reports

• M

  Preflop diagram not OK
  • Mike_Modano

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  M

  OK thanks!

• Z

  Partypoker wrong BB sizes in MTT report.
  • Zubart

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  2
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  583
  Views

  K

  Could you please send us the hand history sample where we can see the problem by email to support@hand2note.com with a link to your message on the forum.

• 

  Preflop action remains after massclone filter
  • Mattias

  2
  2
  Posts
  593
  Views

  K

  Can you make a screenshot?

• Z

  Crashing when start
  • zinhao

  6
  6
  Posts
  1207
  Views

  Z

  i forgot to post here, sorry, i only answer the email
  problem solved! ty

• R

  Changing main currency is not OK in all screens
  • rg701653

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  3
  Posts
  808
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  R

  Reports -> Cash -> Graph Reports -> Tournaments -> Graph Sessions -> Cash -> Graph

  Can you fix it please ?

  We will forward the issue to our development department.

  Hi,

  Any update about these issues ?

• R

  Wrong results in Sessions
  • rg701653

  5
  5
  Posts
  1170
  Views

  R

  Hi,

  Any update about these issues ?

• 

  Error in CL-OOP Flop-Donk Turn-Donk
  • Mattias

  4
  4
  Posts
  895
  Views

  

  In next update we will add an option "First raise on street", which will help to exclude 3bet pots from this stat.

• 

  Cant scroll in Expression Stats Editor
  • Mattias

  2
  2
  Posts
  576
  Views

  

  Thank you for the report. We reproduced the problem and forward the issue to our development team.

  We will fix it in the next updates.

• H

  This topic is deleted!
  • hanz123

  1
  1
  Posts
  3
  Views

  No one has replied

• U

  RR iso wrong stat?
  • urb

  3
  3
  Posts
  856
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  U

  The reason I'm asking is because the stat shows "0" over huge sample, which can't be right.

• J

  Range Research error msg when building new report
  • Jaunais

  2
  2
  Posts
  635
  Views

  K

  Please, provide us with the additional information.

  Enable logging in Configuration -> Other Options -> Logging Reproduce the problem Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum. Please, describe the sequence of actions that lead to the error

  You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

• H

  Weird results in FullRing Pstars
  • Hotdog6969

  5
  5
  Posts
  1163
  Views

  H

  Please, try to rebuild your database. You can create new database in Configurator-->Database:
  

  First, import a handhistory from your own database, and only then a data-mining handhistory (if you use it)

  Thats difficult because its a big database , anyways if the only possible order to import properly is importing our handhistory and then the data-mining that seems to be a bug :(

• U

  Stuck on "Connecting to server"
  • urb

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  5
  Posts
  1111
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  K

  http://forum.hand2note.com/topic/272/stuck-on-connecting-to-server/9

• R

  [v3.1.16.1] Can't import hands history folder for Winamax
  • rg701653

  7
  7
  Posts
  1945
  Views

  R

  Last question : when using auto-import, I saw that you didn't backup summary files. You don't use them or don't backup them ? Why ?

  Because with Winamax room, the final amount won is in the summary file and I think that H2N isn't able to get it and so miscalculates the "Net Won".

• D

  No reg/fish categorization on Pokerstars
  • dirk_diggler

  2
  2
  Posts
  684
  Views

  K

  The issue is under investigation now:
  http://forum.hand2note.com/topic/199/hud-reg-fish-at-partypoker-fastforward-doesnt-switch-properly

• M

  Report Sheet unavailable...
  • Mike_Modano

  4
  4
  Posts
  963
  Views

  M

  Dear,

  Problem solve, creating a new database....

  Regards,

• T

  Challenges using the forums with Firefox
  • tob04

  2
  2
  Posts
  659
  Views

  K

  I respond to your post with Firefox. Try to update your browser.

• T

  Not seeing entire hand grid
  • tob04

  3
  3
  Posts
  895
  Views

  T

  thanks this helped!

• T

  Issue with Pokerstars.eu tournament hands
  • tob04

  2
  2
  Posts
  682
  Views

  K

  We know about the issue with Beat The Clock Tournaments. Our programmers are working to resolve it.

• Z

  Not working on windows 7 64 ?
  • zord

  9
  9
  Posts
  1661
  Views

  Z

  i sent it with dropbox, thanks for help i hope to find a solution