I see only your video on the link.

Email can generate the error if you try to attach a file exceeding 15MB. Just send us a link to the archived folder with Hand2Note.

Besides, you can try to delete all aliases in Configuration->Aliases if it exists, check that you have filled in "Hero's nickname" in Configuration ->Rooms correctly and rebuild your database:

Ok, thanks

@keepcalm Is there any solution for this problem? Because I have the same on Winamax

I don't understand how to import the old database in a new one. Is there a way to do so? So I still have notes etc in new database.

I see you already communicate with our support via email.

You need to use StarsHelper or StarsCaption on PokerStars and PartyCaption on Party/Bwin:

FAQ. Supported Poker Rooms

Just leave a checkbox in Configuration->Game Types unmarked:

You can specify some conditions to exclude Hero. For example:

First of all, you need to learn how to create your own stats using our Stats Editor:

Creating custom statistics in Hand2Note

Also, you need to understand what additional statistics the Hand2Note calculates automatically for every stat:

Stat Info - additional statistics on stat

In order to see what the range of BTN call vs CO open, you should create a stat with the necessary filters in Stats Editor . For example:

After you have created all the desired stats, add them to your Popup and rebuild statistics:

Then you can use that Popup to build a Range Research report.

It is necessary to compare the original hand histories

Currently, the problem is known and forwarded to our development team for investigation.

Thank you for the information.

Currently, there is no way to display HUD for Hero. It will be implemented in the future.

You have already received a reply by email.

karen86 said:

I created the new sizing in Configuration -> Pop up stats -> Bet >sizings but how do I now add it to the pop up with the other ones?

You should rebuild your statistics after that:

You should ask about it the creator of these stats.

You should create the stat and substitute it in Display Conditions:

Creating custom statistics in Hand2Note

Unfortunately, only regular stats can be used as arguments in an expression syntax.

Thank you, it is clear now.

set x=0 on that option worked perfectly. thank you