Pokermaster hand histroy calculate error



  • Hand histroy:

    Game started at: 2018/04/02 22:27:38
    Game ID: 285503120233 2/4 PMS_28550312 (Hold'em) 9-max
    Seat 3 is the button
    Seat 6: 1138109933 (142).
    Seat 3: 1543450856 (1680).
    Seat 4: 777279718 (803).
    Player 1138109933 ante (1)
    Player 1543450856 ante (1)
    Player 777279718 ante (1)
    Player 777279718 has small blind (2)
    Player 1138109933 has big blind (4)
    Player 1138109933 received a card.
    Player 1138109933 received a card.
    Player 1543450856 received a card.
    Player 1543450856 received a card.
    Player 777279718 received card: [8h]
    Player 777279718 received card: [Ts]
    Player 1543450856 calls (4)
    Player 1138109933 checks
    *** FLOP ***: [7c Qh 8s]
    Player 1138109933 folds
    Player 1543450856 calls (7)
    *** TURN ***: [7c Qh 8s] [4d]
    Player 1543450856 bets (19)
    *** RIVER ***: [7c Qh 8s 4d] [7s]
    Player 1543450856 bets (44)
    Uncalled bet (44) returned to 1543450856
    ------ Summary ------
    Pot: 67. Rake 0
    Board: [7c Qh 8s 4d 7s]
    Player 1138109933 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    Player 1543450856 doesn't show cards. Bets: 0. Collects: 67. Wins: 0
    *Player 777279718 shows: [8h Ts]. Bets: 0. Collects: 0. Wins: 0
    Game ended at: 2018/04/02 22:27:38

    In fact, hero bet 7 on flop, called 19 on turn and folded on river, but H2N only record hero lost 3.


  • Global Moderator

    Our development department is already investigating the problem with tracking mistakes.But we will be glad to receive additional information if you want to help us.

    Please ensure that you use the last Hand2Note version and provide us with the additional information:

    1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs
    2. Enable logging in Configuration -> Other Options -> Logging
    3. Reproduce the problem.
    4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to support@hand2note.com along with hand history samples for incorrectly tracked hands.

    5.Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB


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