H2N crashes too frequently causing hands loss after switching to Win10



  • Hi, as per title, I'm having some irritating issues with H2N.
    When my OS was Win7 the software never crashed; sometimes it lost some hands but it never had a crash.

    Now it's been a week that i've installed Win10 and now the software is crashing too often, causing a loss of a lot of hands: the loss goes in a range from 3 to 15 minutes of game. And that's a lot of hands not tracked :\

    Can someone help me?


  • Global Moderator

    Please try to proceed with the full reinstallation:

    1. Check that you have installed all latest updates for Windows.

    2. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

    FAQ. Moving Config

    1. Remove database. By default, it is located in the next folder:

    C:\Users<YourUsername>\AppData\Roaming\Hand2Note\h2ndb

    1. Uninstall Hand2Note.

    2. After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

    3. Install the latest version of Hand2Note:

      http://hand2note.com/

    4. Register your license key in Configuration->Other Options->License

    Then, run Hand2Note in the default configuration and check whether the issue persists.


Log in to reply
 

Looks like your connection to Hand2Note was lost, please wait while we try to reconnect.