Can´t install H2N update, error message



  • Hello,

    After running a H2N installer I try to install the current update
    (I know this one in the picture is older but same issue with the new one same as i tried to fix it before)

    0_1531920773297_H2NNN.png

    After that black window appears saying the installation has failed

    0_1531920887210_H2Nfail.png

    After this my H2N installation seemingly dissapears or something altogether (when I click the desktop icon this appears)

    0_1531920945260_H2Nnnnnfail.png

    When I try to run the installer again I get offered the option to repair damaged file or to remove and install again

    0_1531920971471_H2NN.png

    Has anyone experienced similar issue ? What can I do to fix this ?


  • Global Moderator

    Please try to disable your antivirus software and proceed with a full reinstallation:

    1. Check that you have installed all latest updates for Windows
    2. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

    FAQ. Moving Config

    1. Uninstall Hand2Note via Control panel.

    2. After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

    3. Install the latest version of Hand2Note for PokerMaster: http://hand2note.com/

    4. Register your license key in Configuration->Other Options->License

    5. Rebuild your statistics.


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