How to send a bug report


  • Global Moderator

    Please follow the next steps:

    1. Enable logging in Configuration -> Other Options -> Logging (Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

    2. Reproduce the problem.

    3. Archive the folder with Hand2Note and send us by email to support@hand2note.com or to live chat support in the lower right corner of our website.

    4. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB


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