version 3.1.3



  • Hi, I downloaded version 3.1.3

    "Hand2NoteInstaller3.1.3_beta1.exe"

    but I can't install it, when I run it it does not run.

    I Have windows 7 64 bits

    Thanks in advance


  • administrators

    Thank you for the information.

    We can't reproduce the problem described. Please, provide us with the additional information.

    1. Enable logging in Configuration -> System -> Logging
    2. Reproduce the problem
    3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with the link on your message on forum or just attach archive right here in this topic
    4. Please, make visual representation of a problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.


  • unfortunally it does not generate a new log file (I checked the log folder),

    it seems to be a problem with windows 7, with windows 10 is no problem.

    thanks in advance


  • administrators

    Unfortunately, we can't reproduce the problem.

    Currently the problem is forwarded to development team and we are expecting to receive additional information which helps us to fix the problem.

    Thank you for the information.


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