Issue with Range Research on big (16M) database



  • Any progress for this case?


  • Global Moderator

    We are waiting for the next release



  • Did the bug get fixed for release 3.1.17.1?


  • Global Moderator

    The issue is still under investigation.

    The last release was unplanned:

    Update Notes



  • Thanks. If you need some more info along way, just let me know. :- )


  • Global Moderator

    It would be nice if you try to build this report again on the latest version 3.1.17.1



  • Bug appears to be fixed in v3.1.17.1. I have loaded a 24M database and run a Range Report on it without any problems. :- )

    One thing to be noted, when I encountered the bug I had H2N ProTools installed. Now I use a self-made custom pop-up instead. It's possible that ProTools triggered the problem, but can't say for sure.


  • Global Moderator

    Thank you for the information.



  • Hi.

    I bought Range Research yesterday and have the same problem but my DB is bigger . It contains 40M Hands. Ia there any limitation where Range Research doesnt work properly ? I dont have any problems with smaller DB of 4M or 12 M Hands.

    System i5 16 GB, any bottleneck on my System ?

    H2N is update

    Thanks Dirk


  • Global Moderator

    Please, provide us with the additional information.

    1. Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

    2. Reproduce the problem

    3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.

    4. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB



  • I have the exact same problem. Hand2Note version 3.2.1.211, 40M hands database and H2NProTools isntalled. When I try to build a report in range research with the filter "isFish", it loads +100k players and then it spends hours in the "saving stats into database" without any sucess. I'm going to send the logs via email right now. Are there any updates in this matter since the last post?


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