Missing hands showing a massive loss



  • I installed Hand2Note on trial and imported my hands but there are around 10,000 hands missing.

    Hand2Note shows that I have a winrate of -41bb/100 and a total loss of $1600 (playing 5nl, 10nl and 25nl). My actual winrate as shown in my HM2 database is around 4bb/100 and my winnings $210.

    0_1587349919308_upload-b313416d-3cf9-4e33-ab31-0ac39010929e

    0_1587350145014_upload-427097a5-8d28-46e4-98ad-fc1c82131936

    The hands are all played on Ignition and I used a hand converter to put them into Pokerstars format. I have tried importing the hands from my HM2 database, from the file of converted hands as well as the file for the HM2 database.

    Please let me know how I can fix this.



  • For some more info, I tried again with my updated hands and this what it looks like when the hands finish importing and the database is being created:

    0_1587350990177_upload-1cb25fd4-3f7c-4bdd-9327-38851fc00966

    This is where the stat building stops and hence the missing hands. It appears the software recognises all of the hands but doesn't use them all for some reason?


  • Global Moderator

    Please send the hand history sample to our support via email or live chat


Log in to reply
 

Looks like your connection to Hand2Note was lost, please wait while we try to reconnect.