My losses are not being putted into account on Poker Bros
Hello, I just started using Hand2note playing on Poker bros, but I realized that hand2note is not putting into the reports MOST OF THE HANDS I LOOSE. So my reports show that I’m winning much more than I am really doing. How can I solve this?
Occasionally Hand2Note may lose some hands while playing in Asian rooms due to the specificity of the process of gathering hands from these apps:
What can I do to make the problem less accountable at least? I just started using H2N and I intend to use at least for a year if I find the program reliable. I’m really noticing that usually my “biggest losses” don’t show on the results.
Please play one session and send log files according to this instruction to firstname.lastname@example.org . https://hand2note.com/Help/pages/Troubleshooting/ProvidingLogs/ .
@Alex okay, I erased all my hand and the program has no history anymore. I’m on step 4 right now: should I do something different than normal to be using both programs as administrador? I usually turn on the computer, open H2N, open 3 poker bros tables with the emulator, and start playing.
If I am able to solve this issue, I will be a happy customer. Thank you for the support.
Try the following:
Reboot your PC and router
Start Hand2Note as administrator
Start emulator as administrator
Open one table and play a few hands
Don't run any other emulators or converters.
Removing your antivirus can also help solve this problem.