Hi, i tested H2N on Pokerstars.
I have a Problem with the Hero HUD.
My own Stats are not displayed, there is always 0 Hands.
Make sure you have correctly set autoimport from PokerStars folders: https://hand2note.com/Help/pages/Rooms/PokerStarsHUD.html#installation
Then check if the Hero HUD panel is set properly to display Hero stats:https://hand2note.com/Help/pages/HUDFaq/#how-to-display-hud-on-hero
If HUD is not being updated when you're playing at the table, please try the following: https://hand2note.com/Help/pages/Troubleshooting/HUDIsNotBeingUpdated/
The HUD is updateing, just the Hero stats are not work
Here are all stats included the hero stats, the import form PS works.
The Hero HUD is displayed on the Table but always with 0 Hands
The other HUD is working absolutely normal
First of all try this steps: http://hand2note.com/Help/pages/Troubleshooting/HUDIsNotBeingUpdated/
i have done it several times, no success. I will reinstall maybe it will help
Please, show screenshots of autoimport in Stars as well as in h2n settings.
The Hands are saved in the Archive, so the import works?
I have a German letter in my nickname 'ö'. Does this cause any problems?
In the hand histories of PS it is displayed as ?, but other trackers still work with it.
Yes, I think that could be the reason. Send us logs to firstname.lastname@example.org with logs please. http://hand2note.com/Help/ru/pages/Troubleshooting/ProvidingLogs/
I think I was able to fix the problem with the name. At least it now works at the zoom tables (Holdem Omaha).
But unfortunately only on the zoom tables, on the regular tables (6+ Holdem Omaha) the hero HUD still doesn't work.
But I think that has nothing to do with the name anymore.
was also able to fix the problem, hope it works now.