Connecting to server...



  • Hello,

    I bought the software yesterday. I was able to launch it while in trial. Yet, as soon as I had bought it, the next time I tried to restart it, I was unable to pass the "Connecting to server..." screen. I haven't made any configuration changes at all, so I'm suspecting that this might well be related to your servers.

    Here's a printscreen: https://www.screencast.com/t/b9ex38qiSnl so that there are no confusions.

    Please let me know how to solve this.

    Thanks.

    P.S. Your support e-mail doesn't work either. Every e-mail I tried to send gets bounced.



  • Delete file appoptions from folder C:\Program Files\Hand2Note and then enter you key again. If problem still exists, tell me your email, registered on our site.



  • Sometimes it works, sometimes it doens't.

    I tried your method of deleting appoptions, doesn't change anything. I had this problem also while in trial, but then suddenly one day I was able to start the program, so I figured you guys had issues with your servers, and had fixed it. So I bought a subscription, but the next day, it is the same.

    Then, some days it works, and some days it doesn't work. 1/3 days it works, and 2/3 days, it doesn't work. I think there is an issue with your servers? It says "connecting to server" after all?



  • What version of H2N have you installed?



  • Hand2Note version: 3.1.17.1



  • Please update to the latest version.



  • Do I have to re-install the software? It seems I am unable to update the software through within Hand2Note. If your installer file doesn't include the latest version, then re-downloading and re-installing will not make a difference.

    I'm currently re-downloading the installer file, but your uploading servers are painfully slow.

    This is the error message I get when trying to update: https://www.screencast.com/t/L45Xbs8Yb6

    It basically says that it has lost connection to the server and then a bunch of mumbo-jumbo for a muggle like me.



  • I managed to update. The issue doesn't go away.


  • Global Moderator

    Do you use a VPN connection on your PC?



  • No, I do not.


  • Global Moderator

    Please, provide us with the additional information.

    1. Enable logging in Configuration -> Other Options -> Logging
    2. Reproduce the problem
    3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB


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