Stats dont show up

[pokercoach]

Hey guys.

i need help. plz look at the following link

https://gyazo.com/267db9de0a7418b1bb83e3bb5f0aca62

it is the same situation and the same pop up. however in one popup all the stats look just like they should look (left).

on the right nothing shows up. i checked everything but i just dont understand it. this is not only happening in co vs btn situation but also in other situation.

can you plz add me on skype (stosskugel8) and do a team viewer session.

thanks for the support and the amazing work u put in. best wishes

[keepcalm]

Perhaps you do not have statistics on the second player yet.

[pokercoach]

I play this regular every other day and have more than 50k hands on him. this is impossible

[keepcalm]

Please, try the next steps:

1. In Configuration -> Game Types, click Reset to default, and then click Save settings.

2. Rebuild your stats:

[roc]

I have same problem, imported hands from PT4, have thousands hands on players, but when I open HUD under their name it only show hands I played recently on H2N and not the ones I imported from PT4 which means it doesn't show sample on hands from PT4 database that I imported.

I did step 1, and step 2 I understand is this button http://prntscr.com/el57h6 ? If yes it didn't help.

[keepcalm]

What poker room have you played?

Note that IPoker hand histories import from PT4 is not supported because PT4 converts IPoker hand histories in its own unique format.

[pokercoach]

works fine over here

[roc]

I play on winamax. Today played a reg that I played yesterday and again it shows 0 hands in hud.

[Porco Rosso]

I have the same problem when playing on microgaming. I use tha planetconverter , and appear to have set everything up according to instructions . However the table still looks like thjis even though i havee several hands on each player .https://gyazo.com/0b2467dd5b8a007423b02e3dcf313e4b

Suggestions??