[microgaming] hud and hand import problems
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- i can see huds, but they show nothing.
- when i go to "sessions" tab, start time and hand count are all wrong.
- i'm using mpn tools.
4, and last) i'm using the trial version and already followed all these steps here:
http://forum.hand2note.com/topic/151/how-to-make-the-initial-settings
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Could you please to illustrate your questions with some screenshots?
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all I can see is that, including all REGULAR tables
I played 3h today.. something like ~2k hands and all h2n shows is this.
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Do you use the PlanetConverter?
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yep.
and did as said here:
http://www.planetconverter.com/microgamingconverter-instruction-en/
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Have you enabled the next option:
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yep!
can my database size be a problem?
it got 1156mb.
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and I'm not able to use h2n yet.. frustrating.
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m1m1m1 said:
yep!
can my database size be a problem?
it got 1156mb.no, it can't. I just started a new db and got the same problems.
how long will it take to support really help me here?
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Please, provide us with the additional information.
- Enable logging in Configuration -> Other Options -> Logging
- Reproduce the problem
- Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.
- Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. Titles of the tables and local time in your PC should be visible on screenshots. This will help us a lot to reproduce and fix the problem.
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB
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email sent!