Bugg Import Hands
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I play on the biggest French poker room (WINAMAX) and I have a problem with importing hands .. All the hands are not imported!
An example during a session:
Winamax site stat: 89 hands played: -0.49euros
Hand2note stat: 76 hands played: -0.24eurosAbout 10% of the hands are still missing ! Why ?
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Please, provide us with the additional information.
- Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
- Reproduce the problem
- Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.
- Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB
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@keepcalm Is there any solution for this problem? Because I have the same on Winamax
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We can't reproduce the problem. Please provide us with the additional information as described above.
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@keepcalm
Hi,
When can I expect the update which fix this bug?
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The problem with losing occasional hands during the auto import and archiving was fixed in version 3.2.1.10 (at the beta-test stage now):
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@keepcalm Thank you for the beta link!
I installed the beta, but the import error and the positional HUD bug at winamax still the same.
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Please wait while the beta-test phase is over.
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Hi
I installed the newest H2N (ver. 3.2.1.15) and I still have these bugs on Winamax- positional HUD sometimes fails to update after a hand
- Occasional hands are lost during the auto import and archiving
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Please, provide us with the additional information.
- Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
- Reproduce the problem
- Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.
- Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB
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Any update?
Still seems to be occurring.
Thanks =)
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The problem is under investigation again.
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@keepcalm Hi
Any progress in this case?
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The problem is still under investigation.
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Hey guys pls fix that, its so anoying..
thanks ! <3
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It should be fixed in the next updates. You will be able to see it on our website:
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Any ETA on this please?
Software is not actually doing what it is designed to do if it is dropping hands on the import.
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Date of the next update is not known exactly because it depends on the success of a beta test phase. You will be able to see the summary on our website:
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This is a critical bug in the software however, and I"m sure the paying users would like some answer other than "we don't know".
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Unfortunately, we have not any additional information yet.