Bugg Import Hands

  • I play on the biggest French poker room (WINAMAX) and I have a problem with importing hands .. All the hands are not imported!

    An example during a session:

    Winamax site stat: 89 hands played: -0.49euros
    Hand2note stat: 76 hands played: -0.24euros

    About 10% of the hands are still missing ! Why ?


  • Global Moderator

    Please, provide us with the additional information.

    1. Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
    2. Reproduce the problem
    3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.
    4. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

  • @keepcalm Is there any solution for this problem? Because I have the same on Winamax

  • Global Moderator

    We can't reproduce the problem. Please provide us with the additional information as described above.

Log in to reply

Looks like your connection to Hand2Note was lost, please wait while we try to reconnect.