Bugg Import Hands

[Lottopoker]

I play on the biggest French poker room (WINAMAX) and I have a problem with importing hands .. All the hands are not imported!

An example during a session:

Winamax site stat: 89 hands played: -0.49euros
Hand2note stat: 76 hands played: -0.24euros

About 10% of the hands are still missing ! Why ?

[keepcalm]

Please, provide us with the additional information.

1. Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
2. Reproduce the problem
3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.
4. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

[4BetStar]

@keepcalm Is there any solution for this problem? Because I have the same on Winamax

[keepcalm]

We can't reproduce the problem. Please provide us with the additional information as described above.