Hand are imported but no HUD
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I've done everything I can. All instructions applied and I still can get my Hand2note Hud showing up. I use starshelper and everything else is set up still no HUD in zoom or regular tables. I can get reports of my hand and they are in archive folder but no HUD.
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@keepcalm I've done all this. What next?
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Please check that you entered the correct path for Auto Import. Also, ensure that you don't have too many hands in selected auto import folders in Configuration -> Auto Import. If there are too many hands then Hand2Note will be busy by importing hands and will not show HUD stats until import finishes.
If auto-import works correctly, you will see that Hand2Note counts hands in the lower left corner of the main window:
Please also take a look at the next guide:
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I did all these things just like you instructed from the beging and I still can't display a HUD when playing on PokerStars regular or Zoom tables. There is nothing special on my computer just normal windows 10 on a Lenovo laptop. Why is it so difficult to make this program work like it is supposed to work. I think that you have lots and lots of work to do before anyone can pay you about this not working piece of software. Both other poker database software I tried worked instantly with out days of tweaking and installing whatever third party software. I give up too complicated. Good luck with your efforts to make Hand2note competitive. As long as it's this difficult to get it working I'm not going to be your customer.
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In the Configuration -> Game Types, click Reset to default and then click the Save Settings.
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Ensure that you use English version of poker client
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Ensure that saving hand histories is enabled in poker client
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Go to Configuration/HUD/Autoimport and ensure that Hand2Note auto imports hands from the directory specified in poker client settings.
If nothing helped then:
- Enable logging in Configuration/System/Logging
- Play several hands with HUD missing
- Close Hand2note
- Archive Hand2Note folder
- Send it to our email support@hand2note.com
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Ok reseting "Game Type" to default helped. Now I can see HUD.