Bug tournament and repport

  • i have the version.

    And this errors was here last version.

    thanks for your help.

  • Global Moderator

    Please, try to rebuild your statistics:

    alt text

  • I just did it but it doesn't work.

  • Global Moderator

    In this case, try to recreate your database:

    alt text

  • I just want to say that the problem isn't solved.

    I hope that the next update could change this.


  • Global Moderator

    In this case, you should reinstall Hand2Note and recreate your database.

    Please, follow the next steps:

    1. Check that you have installed all latest updates for Windows

    2. Remove database. By default, it is located in the next folder:

    C:\Users\ <YourUsername>\AppData\Roaming\Hand2Note\h2ndb

    1. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

    FAQ. Moving Config

    1. Uninstall Hand2Note.

    2. After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

    3. Install the last version of Hand2Note:


    Then, run Hand2Note as administrator in the default configuration and check whether the issue persists.

  • no it's didn't work.

    I will try again with clear data from winamax.

    If you have another option...


  • Global Moderator

    Please, provide us with the additional information.

    1. Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
    2. Reproduce the problem
    3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.
    4. Please also send to us the hand history sample where we can see the problem. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

  • Ok now i tried with clear data.

    i imported new data from winamax.

    then it doesn't work.

    the problem should be inside the code...

  • Global Moderator

    Please, provide us with the additional information as described above

Log in to reply

Looks like your connection to Hand2Note was lost, please wait while we try to reconnect.