Double or nothing SNG not counted correctly
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Hello,
I would like to know:- if there is a way to manually edit tournament results (finishing place, $reward, ...).
- if there is a way to make H2N counting correctly the rewards for double or nothing SNG on PartyPoker (I'm playing on the PMU room).
Thx.
PS: I can't connect with my first account (Kharnacier) and don't get anything in my mailbox when I ask to reset my password :s
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There is no way
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Could you please send to us the hand history sample where we can see the problem by email to support@hand2note.com with a link to your message on the forum.
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@keepcalm :
Ok, I'm gonna do that, thx for your quick answer.
Any clue for my PS ? I don't understand why I don't get email to reset my password...
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@keepcalm
Hi,
As you requested, I sent a hand history file to the email address you provided the 12/03/2017.
Did you receive it ? Because, it's still not working.
Thx for your answer.
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If you did not receive any reply by email, then your letter was not received.
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I got that answer on 12/04/2017:
Hello,Thank you for the report.
We have forwarded the issue to our development team for investigation.
Volodymyr,
Hand2Note Support Team
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In this case, you should continue to communicate with our support.
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Hi,
What do you mean ? Should I send them another request ?
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Hi,
Sorry to "unburry" this thread but it's been 4 months and at least 2 updates and still no fix for the DON winnings from PMU room.
Any way to have news about it ? Thx.
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The last update just fixed the problem of displaying HUD after iPoker client update:
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@keepcalm
I'm not sure I understood your reply.- It's not a problem of HUD not showing but a problem of counting winnings on session summary.
- Maybe I'm wrong, but I think PMU is part of PartyPoker, not Ipoker (or is it the same ?).
Anyway, my H2N is up to date (3.2.1.211) and still shows -€1 when I finish in 1-3 place in a PMU's Double or Nothing, displaying place 0 as a result...
I hope you can do something about it.
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@Kharnacier2
It's been almost 2 months, still no answer... ?
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You should continue to communicate with our support via email.