don´t save all hands
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Hi. I was use that version
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I played
JJ 5 minute ago and doesn`t save it.I use Momo emulador
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I got the same problem... usually some hands are not saved from played session
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Played 2 sessions today... 1165 hands played in pokermaster but h2n says that only 1060 hands were played... its about 10% missing :/ And I did fresh install yesterday so all is updated.
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Please, provide us with the additional information.
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Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
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Reproduce the problem.
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Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.
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Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB
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How I reproduce the problem in point 2?
My C:\Program Files\Hand2Note\logs has 118GB lol
If I delete this logs I lost all or a lot of my hands information??
How I can reduce the H2N size log files?
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You may delete old logs. They do not affect the operation of the program.
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@keepcalm how reproduce the problem "its point 2"?
What do you need that I send you?
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If you will got this problem, archive the folder with Hand2Note after your session and send by email to support@hand2note.com along with screenshots
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