Not importing,



  • Hi,

    It seems that the software is not importing hands because a few days now I have the same number of hands in my database.
    Also sometimes while playing ,I fold and I see on my table the hud of other tables ,while playing on stacked.
    What do i have to do?


  • Global Moderator

    Why did you decide that the program does not import hands? Please, make some screenshots where we can see a bug.



  • every time i start the software i see the same hand history number of hands.
    So it looks like to me that the software is not importing new hands.
    My number of hands in HM is 417.175.
    In H2N is 392.133!

    p.s : I can't find how to upload a screenshot.


  • Global Moderator

    Probably Hand2Note doesn't receive hand histories during auto import.

    Here are possible solutions :

    1. Adjust auto import from folders:

      a) in Configuration -> Hud -> Auto Import add the folder where your poker client saves hand histories of hands played. In the settings of poker client you may check where it saves hand histories.
      b) disable Import from side tracker database
      c) ensure that in poker room client you enable option responsible for saving hand histories on a hard drive

    2. Adjust auto import from side tracker's database HoldemManager 2 (HM) or PokerTracker 4 (PT):

      a) in Configuration -> Hud -> Autoimport check Import from side tracker database
      b) select your working database of HM or PT. Hand2Note will import hands from this database instead of taking it from folders of auto import.
      c) ensure that you started HM/PT while playing at the tables and activated selected database in it.

    We recommend using second solution if you use HM/PT and Hand2Note simultaneously.

    Also, ensure that you don't have too many hands in selected auto import folders in Configuration -> Hud -> Auto Import. If there are too many hands then Hand2Note will be busy by importing hands and will not show HUD until import finishes.

    If the problem persists, follow these steps:

    1. If you are playing Zoom/Snap/Fast Forward/Speed tables, then you need to use StarsHelper or SessionLord on PokerStars, 888Caption on PacificNetwork, PartyCaption on Party / Bwin, iPoker Tools on iPoker Network.
    2. When using the applications from step 1, make sure that the settings in the chat option are enabled Everything
    3. Update to the latest version Hand2Note
    4. In the Configuration Settings -> Game Types, click Reset to default, and then click the Save Settings.

    All applications as well as poker rooms you should run as administrator.



  • it seems that I can't login to H2N site.There is a message poping up : 503 ERROR PAGE NOT FOUND
    I paid today the subscription and I can't find the licence code to activate the software.
    What do i have to do?


  • Global Moderator

    Please, send the payment details to our support:
    support@hand2note.com


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