The reason PokerMaster is missing hand histories...



  • When importing into HEM, a simple review of the error log shows that the hands missing were from HHs where the preflop call from villain was missed:

    example:

    Game started at: 2018/01/22 15:14:59
    Game ID: ********* 25/50 PMS_
    ***** (Hold'em) 2-max
    Seat 2 is the button
    Seat 1: Hero (4300).
    Seat 2: Villain (7236).
    Player Hero ante (25)
    Player Villain ante (25)
    Player Villain has small blind (25)
    Player Hero has big blind (50)
    Player Hero received a card.
    Player Hero received a card.
    Player Villain received a card.
    Player Villain received a card.
    Player Villain raises (150)
    *** FLOP ***: [9c Ah Qs]
    Player Hero checks
    Player Villain checks
    *** TURN ***: [9c Ah Qs] [9h]
    Player Hero checks
    Player Villain checks
    *** RIVER **: [9c Ah Qs 9h] [8c]
    Player Hero bets (600)
    Player Villain folds
    Uncalled bet (600) returned to Hero
    ------ Summary ------
    Pot: 400. Rake 0
    Board: [9c Ah Qs 9h 8c]
    Player Hero doesn't show cards. Bets: 0. Collects: 400. Wins: 0
    Player Villain doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    Game ended at: 2018/01/22 15:14:59

    As you can see, there is no call after Villain raises. I manually added the calls to all the error hands and HEM imported them perfectly.

    Standing by for update....


  • Global Moderator

    Thank you for the information.

    Currently, the problem is known and our development department is investigating the issue.



  • Any idea on when this will be fixed ?


  • Global Moderator

    Our development department fixes something every update:

    http://hand2note.com/Help/Index/Update3_2_1


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