The reason PokerMaster is missing hand histories...
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When importing into HEM, a simple review of the error log shows that the hands missing were from HHs where the preflop call from villain was missed:
example:
Game started at: 2018/01/22 15:14:59
Game ID: ********* 25/50 PMS_***** (Hold'em) 2-max
Seat 2 is the button
Seat 1: Hero (4300).
Seat 2: Villain (7236).
Player Hero ante (25)
Player Villain ante (25)
Player Villain has small blind (25)
Player Hero has big blind (50)
Player Hero received a card.
Player Hero received a card.
Player Villain received a card.
Player Villain received a card.
Player Villain raises (150)
*** FLOP ***: [9c Ah Qs]
Player Hero checks
Player Villain checks
*** TURN ***: [9c Ah Qs] [9h]
Player Hero checks
Player Villain checks
*** RIVER **: [9c Ah Qs 9h] [8c]
Player Hero bets (600)
Player Villain folds
Uncalled bet (600) returned to Hero
------ Summary ------
Pot: 400. Rake 0
Board: [9c Ah Qs 9h 8c]
Player Hero doesn't show cards. Bets: 0. Collects: 400. Wins: 0
Player Villain doesn't show cards. Bets: 0. Collects: 0. Wins: 0
Game ended at: 2018/01/22 15:14:59As you can see, there is no call after Villain raises. I manually added the calls to all the error hands and HEM imported them perfectly.
Standing by for update....
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Thank you for the information.
Currently, the problem is known and our development department is investigating the issue.
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Any idea on when this will be fixed ?
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Our development department fixes something every update: