Connecting to database...
Just a few hours ago, I was able to use Hand2Note without a problem, but now I cannot start the program anymore (I left the program open for a few hours and when I returned for another poker session, the HUD did not update anymore, so I tried to restart the program to fix it)!
It is always stuck at the loading screen, saying "Connecting to database".
I already tried to fix it by restarting my computer.
I checked and I have the most recent version installed. (18.104.22.168)
What could be the problem here? Thanks!
Edit: I did a reinstall but the problem still persists.
Try to disable your antivirus and VPN.
Hi, thanks for your help! I added an exception for both Pokerstars and H2N to my firewall and I also disabled my firewall completely, but it still did not work.
I do not use a VPN.
While searching for the problem on google, I discovered that someone had a similiar problem around a year ago.
Back then, you fixed the issue by updating the installer.
Maybe that helps?
Yes, you should use a new version of Hand2Note
I have the newest version installed, that is not what I meant.
Maybe the problem is not on my end, but there is a problem with the launcher itself? Apparently, that was the case with the guy from last year, since you guys were able to fix his problem by making an update.
As I said in my post, I used the program for a while and after a 3-4 hours break or so, I tried to use it again and then it stopped working. And I do not remember making any changes at all, not with the program or anything else.
Please try to restart your router or connect via another internet provider
I do not have access to the router (I just rented one of many small rooms here, the internet is provided by the owners), but I tried connecting with both the wifi options which are available to me here. Unfortunately, both do not work.
You should try to connect via another internet provider