Hand2Note problems



  • Hand2note is very slow during session - especially its annoying when replaying HH's
    I think its also spending too much resources CPU/memory
    I'm forced to restart the H2N very often in order to use it. But then there is another problem. I cant close the program so I need to kill it from task manager.
    This start about month ago maybe with the updates, or I was also creting new DB's



  • edited:
    Hand2Note is slow always not only during session.
    It use aroung 20-25% of CPU and 1.5-2GB of memory


  • Global Moderator

    Please, try to follow these steps:

    1. Change the size of text and other items on your screen by choosing Smaller(100%) option (Control Panel --> Display)

    2. Check that you have installed all the latest updates for Windows.

    3. Update your video card drivers.

    4. Change your video card settings for maximum performance.



  • I will do the changes, but I'm just wondering if it will help as it was working more then a year without any performance issues with my current windows settings...



  • Change the size of text and other items on your screen by choosing Smaller(100%) option (Control Panel --> Display)
    Already used

    Check that you have installed all the latest updates for Windows.
    Already installed

    Update your video card drivers.
    Done

    Change your video card settings for maximum performance.
    Done

    The problem didnt dissapeared. Yes its little bit faster overall but not as required and the root cause remain. Also H2N cant be closed and needs to be killed. So this is not only performance issue.



  • Hi guys

    Do you need some logs or configuration?


  • Global Moderator

    Unfortunately, only one thing I can advise additionally. Please add Hand2Note to exceptions of your anti-virus software. If it does not help you should look for problems in your computer's settings.



  • I reinstall whole H2N, but it didnt help that much, ok whatever I can close the H2N every lets say 30 minut during the session as it getting slower and slower during the time.

    Can you at least try to investigate why the hand2note cannot be closed properly and the process Hand2Note.exe is has to be killed from task manager?


  • Global Moderator

    Please try to proceed a full reinstallation of Hand2Note and your database.

    Follow the next steps:

    1. Check that you have installed all latest updates for Windows

    2. Remove database. By default, it is located in the next folder:

      C:\Users\ <YourUsername>\AppData\Roaming\Hand2Note\h2ndb

    3. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

    http://hand2note.com/Help/Index/MovingConfig

    1. Uninstall Hand2Note.

    2. After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

    3. Install the latest version of Hand2Note:

      http://www.hand2note.com/

    4. Register your license key in Configuration->Other Options->License

    Then, run Hand2Note in the default configuration and check whether the issue persists.



  • What about the DB after reinstallation? Should I copy it back to the h2ndb folder? I have like 2 milions of hands.


  • Global Moderator

    First, you can try to reinstall without removing the database.
    If you delete your database then you need to reimport hand histories from an archive.



  • So I did reinstall whole H2N and import hands from my HH's.
    H2N is working significantly faster but at the end of the session (I believe after some hands are imported) it cannot be closed and has to be killed from task manager.
    Maybe it is somehow related with postgres.exe which remain also hanging.


  • Global Moderator

    Could you take a screenshot of your settings for Configuration->Database?



  • There is only 1 DB located in default folder

    0_1520986899763_screenshot.25.jpg



  • I try to describe H2N behaviour after reinstalling - its working perfect after h2N is opened and is working fine during session first 1-2 hours but then its getting slower and slower and after all its not responding...
    Really no idea what could help. I have 16GB of RAM and intel i-7 CPR 3.5GHz so there should be no problem with performance of my PC also there are no viruses detected.
    Is it normal that there are multiple postgres.exe processes running?
    Would you like some logs from the session?



  • Homer said:

    I try to describe H2N behaviour after reinstalling - its working perfect after h2N is opened and is working fine during session first 1-2 hours but then its getting slower and slower and after all its not responding...
    Really no idea what could help. I have 16GB of RAM and intel i-7 CPR 3.5GHz so there should be no problem with performance of my PC also there are no viruses detected.
    Is it normal that there are multiple postgres.exe processes running?
    Would you like some logs from the session?

    I have the same problem. Did you find a solution ?


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