H2N showing wrong results...



  • I played a session last night on Pokermaster. I won 8500 RMB and H2N says I won 11.7k RMB.

    Any idea why it's out so far?





  • Rebuilding doesnt help. Can u please estimate when H2N will have this basic feature working? You are working on it for 3 months and its still inacurate


  • Global Moderator

    Please ensure that you use the last Hand2Note version and provide us with the additional information:

    1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

    2. Enable logging in Configuration -> Other Options -> Logging

    3. Reproduce the problem.

    4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to support@hand2note.com.

    5. Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB



  • @keepcalm

    I will send an email to this address shortly. Please resolve this issue immediately. I do not want to be paying $100 a month for software that doesn't do its job.



  • Here is an example.

    Its a 3bet pot BTN vs BB 1.5kRMB effective and I bet bet bet, both players all in by the river.

    The net result should be that I won roughly 1.5k RMB, not 3kRMB

    alt text

    Game started at: 2018/02/26 13:38:38
    Game ID: 276459490204 5/10 PMS_27645949 (Hold'em) 8-max
    Seat 4 is the button
    Seat 5: 2390373990 (1582).
    Seat 1: 1681524131 (1531).
    Seat 2: 1782199860 (2631).
    Seat 3: 2194968912 (2528).
    Seat 4: 2159273609 (1663).
    Player 2390373990 ante (2)
    Player 1681524131 ante (2)
    Player 1782199860 ante (2)
    Player 2194968912 ante (2)
    Player 2159273609 ante (2)
    Player 2390373990 has small blind (5)
    Player 1681524131 has big blind (10)
    Player 2390373990 received a card.
    Player 2390373990 received a card.
    Player 1681524131 received card: [9c]
    Player 1681524131 received card: [9d]
    Player 1782199860 received a card.
    Player 1782199860 received a card.
    Player 2194968912 received a card.
    Player 2194968912 received a card.
    Player 2159273609 received a card.
    Player 2159273609 received a card.
    Player 1782199860 folds
    Player 2194968912 folds
    Player 2159273609 raises (30)
    Player 2390373990 folds
    Player 2159273609 calls (75)
    *** FLOP ***: [9s Qd 4s]
    Player 2159273609 calls (200)
    *** TURN ***: [9s Qd 4s] [Ts]
    Player 2159273609 calls (416)
    *** RIVER ***: [9s Qd 4s Ts] [5h]
    Player 2159273609 calls (808)
    Uncalled bet (808) returned to 2159273609
    ------ Summary ------
    Pot: 3073. Rake 0
    Board: [9s Qd 4s Ts 5h]
    Player 2390373990 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    *Player 1681524131 shows: [9c 9d]. Bets: 0. Collects: 3073. Wins: 0
    Player 1782199860 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    Player 2194968912 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    Player 2159273609 shows: [As Qh]. Bets: 0. Collects: 0. Wins: 0
    Game ended at: 2018/02/26 13:38:38


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