Missing Hands on PM

  • I just played a hand on Pokermaster, I got stacked and the hand doesn't appear in "last hands" or under biggest losses (as it should).

    Any reason why it's not tracking every hand? This is throwing my results out massively...

  • Global Moderator

    Please ensure that you use the last Hand2Note version and provide us with the additional information:

    1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

    2. Enable logging in Configuration -> Other Options -> Logging

    3. Reproduce the problem.

    4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to support@hand2note.com.

    5. Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

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