Hud doesnt work on all players at the table



  • I have a problem with the hud on pokerstars.

    The stats show just fine on 3 of the players (on a 6-max table) but not on the others.

    It´s always the same seats that it doesn´t work on even if I change table.

    I am using the default H2N hud.

    Any ideas what might be wrong?

    Version 3.1.14.2


  • Global Moderator

    In Configuration -> Game Types click Reset to default, and then click Save.

    Enter your nickname in Configuration -> Rooms ->PokerStars and then click Save.



  • Unfortunately that didn´t fix the problem.

    I have also tried to uninstall H2N and reinstalling it but still the same problem.

    To clarify: When I use the report function I see that it is importing the hand correctly with all the players included but the hud only shows for three seats at the table...


  • Global Moderator

    We can't reproduce the problem described. Please, provide us with the additional information.

    1. Enable logging in Configuration -> System -> Logging
    2. Reproduce the problem
    3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum
    4. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB



  • I have mailed the requested files.

    Thanks


Log in to reply
 

Looks like your connection to Hand2Note was lost, please wait while we try to reconnect.