Hud doesnt work on all players at the table

kraken

I have a problem with the hud on pokerstars.

The stats show just fine on 3 of the players (on a 6-max table) but not on the others.

It´s always the same seats that it doesn´t work on even if I change table.

I am using the default H2N hud.

Any ideas what might be wrong?

Version 3.1.14.2

keepcalm

In Configuration -> Game Types click Reset to default, and then click Save.

Enter your nickname in Configuration -> Rooms ->PokerStars and then click Save.

kraken

Unfortunately that didn´t fix the problem.

I have also tried to uninstall H2N and reinstalling it but still the same problem.

To clarify: When I use the report function I see that it is importing the hand correctly with all the players included but the hud only shows for three seats at the table...

keepcalm

We can't reproduce the problem described. Please, provide us with the additional information.

Enable logging in Configuration -> System -> Logging
Reproduce the problem
Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum
Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

kraken

I have mailed the requested files.

Thanks