Tracking Mistakes

[jason192]

Hi guys,

I'm starting to notice a lot of tracking mistakes.

This was supposed to be a 3bet pot in a HU game. I raised, the BB minraised I called. The action was xc xc xf.

The action is completely wrong and is skewing my database.

Its also not great seeing a massive winning day when you're actually only up a few k, or worse you lost much more than you thought - I think any poker player can attest to this let alone backers.

Please fix this, or have some concrete response rather than a fix is in progress or at least an apology.

I really like the software and the features H2N has, and want to continue using it. However as-is is not good enough if the HHs are incorrect.

Ideas:

1. H2N requires a higher resolution in emulators maybe and struggles with low res settings in MOMO.
2. The algorithm struggles when players leave during hands.

Game started at: 2018/03/01 19:05:05
Game ID: 277156480418 5/10 PMS_27715648 (Hold'em) 8-max
Seat 1 is the button
Seat 1: 1681638816 (1721).
Seat 4: 1946203876 (1547).
Player 1681638816 ante (2)
Player 1946203876 ante (2)
Player 1681638816 has small blind (5)
Player 1946203876 has big blind (10)
Player 1681638816 received card: [6c]
Player 1681638816 received card: [3c]
Player 1946203876 received a card.
Player 1946203876 received a card.
Player 1681638816 raises (30)
Player 1681638816 calls (37)
*** FLOP ***: [Jd 4c 2h]
Player 1681638816 calls (74)
*** TURN ***: [Jd 4c 2h] [5h]
Player 1681638816 bets (444)
*** RIVER ***: [Jd 4c 2h 5h] [2s]
Player 1681638816 bets (1129)
Uncalled bet (1129) returned to 1681638816
------ Summary ------
Pot: 1184. Rake 0
Board: [Jd 4c 2h 5h 2s]
*Player 1681638816 shows: [6c 3c]. Bets: 0. Collects: 1184. Wins: 0
Player 1946203876 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
Game ended at: 2018/03/01 19:05:05

[jason192]

Another example

[img]https://i.imgur.com/8mi53nJ.png[/img]

Game started at: 2018/03/01 18:09:59
Game ID: 277156480235 5/10 PMS_27715648 (Hold'em) 8-max
Seat 1 is the button
Seat 7: 1920610439 (573).
Seat 1: 1681638816 (1659).
Seat 2: 1946203876 (1036).
Player 1920610439 ante (2)
Player 1681638816 ante (2)
Player 1946203876 ante (2)
Player 1946203876 has small blind (5)
Player 1920610439 has big blind (10)
Player 1920610439 received a card.
Player 1920610439 received a card.
Player 1681638816 received card: [6h]
Player 1681638816 received card: [Ks]
Player 1946203876 received a card.
Player 1946203876 received a card.
Player 1681638816 raises (30)
Player 1920610439 calls (20)
*** FLOP ***: [7d Kd 6s]
Player 1920610439 folds
Player 1681638816 bets (213)
*** TURN ***: [7d Kd 6s] [Qs]
Player 1681638816 bets (348)
*** RIVER ***: [7d Kd 6s Qs] [7c]
Player 1681638816 checks
------ Summary ------
Pot: 1218. Rake 0
Board: [7d Kd 6s Qs 7c]
Player 1920610439 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
*Player 1681638816 shows: [6h Ks]. Bets: 0. Collects: 1218. Wins: 0
Player 1946203876 shows: [4s 5s]. Bets: 0. Collects: 0. Wins: 0
Game ended at: 2018/03/01 18:09:59

[jason192]

Another...

Game started at: 2018/03/01 18:56:52
Game ID: 277156480391 5/10 PMS_27715648 (Hold'em) 8-max
Seat 4 is the button
Seat 1: 1681638816 (2341).
Seat 4: 1946203876 (927).
Player 1681638816 ante (2)
Player 1946203876 ante (2)
Player 1946203876 has small blind (5)
Player 1681638816 has big blind (10)
Player 1681638816 received card: [Kd]
Player 1681638816 received card: [Ac]
Player 1946203876 received a card.
Player 1946203876 received a card.
Player 1681638816 raises (99)
*** FLOP ***: [As Ts 8d]
Player 1681638816 bets (148)
*** TURN ***: [As Ts 8d] [4c]
Player 1681638816 bets (777)
Uncalled bet (777) returned to 1681638816
------ Summary ------
Pot: 518. Rake 0
Board: [As Ts 8d 4c]
*Player 1681638816 shows: [Kd Ac]. Bets: 0. Collects: 518. Wins: 0
Player 1946203876 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
Game ended at: 2018/03/01 18:56:52

[jason192]

One more (SB vs BB limp-reraised pot, I jam flop).

There are only 2 players, maybe H2N has problems when a player leaves during a hand

Game started at: 2018/03/01 18:51:37
Game ID: 277156480369 5/10 PMS_27715648 (Hold'em) 8-max
Seat 4 is the button
Seat 1: 1681638816 (1578).
Seat 2: 1920610439 (367).
Seat 4: 1946203876 (1323).
Player 1681638816 ante (2)
Player 1920610439 ante (2)
Player 1946203876 ante (2)
Player 1681638816 has small blind (5)
Player 1920610439 has big blind (10)
Player 1681638816 received card: [Js]
Player 1681638816 received card: [Jc]
Player 1920610439 received a card.
Player 1920610439 received a card.
Player 1946203876 received a card.
Player 1946203876 received a card.
Player 1681638816 calls (5)
Player 1681638816 raises (104)
*** FLOP ***: [7d 6d 6h]
Player 1681638816 bets (351)
*** TURN ***: [7d 6d 6h] [3h]
*** RIVER ***: [7d 6d 6h 3h] [3d]
Uncalled bet (351) returned to 1681638816
------ Summary ------
Pot: 485. Rake 0
Board: [7d 6d 6h 3h 3d]
*Player 1681638816 shows: [Js Jc]. Bets: 0. Collects: 485. Wins: 0
Player 1920610439 shows: [7c Ac]. Bets: 0. Collects: 0. Wins: 0
Player 1946203876 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
Game ended at: 2018/03/01 18:51:37

[keepcalm]

Please ensure that you use the last Hand2Note version and provide us with the additional information:

1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

2. Enable logging in Configuration -> Other Options -> Logging

3. Reproduce the problem.

4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to support@hand2note.com.

5. Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

[jason192]

keepcalm said:

Please ensure that you use the last Hand2Note version and provide us with the additional information:

1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

2. Enable logging in Configuration -> Other Options -> Logging

3. Reproduce the problem.

4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to support@hand2note.com.

5. Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

I'm using the latest version of Hand2Note.

I'll send the logs, but clearly the problem is that the tracker is not reliable enough. I can forgive a pot or two over 1k hands but I was out 5 buyins yesterday - the tracker needs to be improved and/or properly tested to identify why so many hands keep being missed as identified by other forum members.

[jason192]

@keepcalm

The logs are 20GB in size. What is the best free way to upload the logs?

[keepcalm]

You can delete old log files as pointed in the first step of the instruction in my previous post. Actually, we only need a fresh log for a reproduced problem.