Tracking Mistakes



  • Hi guys,

    I'm starting to notice a lot of tracking mistakes.

    This was supposed to be a 3bet pot in a HU game. I raised, the BB minraised I called. The action was xc xc xf.

    0_1519941092108_upload-b10e737d-15ca-4d12-a5c1-15d807f2aaee

    The action is completely wrong and is skewing my database.

    Its also not great seeing a massive winning day when you're actually only up a few k, or worse you lost much more than you thought - I think any poker player can attest to this let alone backers.

    Please fix this, or have some concrete response rather than a fix is in progress or at least an apology.

    I really like the software and the features H2N has, and want to continue using it. However as-is is not good enough if the HHs are incorrect.

    Ideas:

    1. H2N requires a higher resolution in emulators maybe and struggles with low res settings in MOMO.
    2. The algorithm struggles when players leave during hands.

    Game started at: 2018/03/01 19:05:05
    Game ID: 277156480418 5/10 PMS_27715648 (Hold'em) 8-max
    Seat 1 is the button
    Seat 1: 1681638816 (1721).
    Seat 4: 1946203876 (1547).
    Player 1681638816 ante (2)
    Player 1946203876 ante (2)
    Player 1681638816 has small blind (5)
    Player 1946203876 has big blind (10)
    Player 1681638816 received card: [6c]
    Player 1681638816 received card: [3c]
    Player 1946203876 received a card.
    Player 1946203876 received a card.
    Player 1681638816 raises (30)
    Player 1681638816 calls (37)
    *** FLOP ***: [Jd 4c 2h]
    Player 1681638816 calls (74)
    *** TURN ***: [Jd 4c 2h] [5h]
    Player 1681638816 bets (444)
    *** RIVER ***: [Jd 4c 2h 5h] [2s]
    Player 1681638816 bets (1129)
    Uncalled bet (1129) returned to 1681638816
    ------ Summary ------
    Pot: 1184. Rake 0
    Board: [Jd 4c 2h 5h 2s]
    *Player 1681638816 shows: [6c 3c]. Bets: 0. Collects: 1184. Wins: 0
    Player 1946203876 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    Game ended at: 2018/03/01 19:05:05



  • Another example

    [img]https://i.imgur.com/8mi53nJ.png[/img]

    Game started at: 2018/03/01 18:09:59
    Game ID: 277156480235 5/10 PMS_27715648 (Hold'em) 8-max
    Seat 1 is the button
    Seat 7: 1920610439 (573).
    Seat 1: 1681638816 (1659).
    Seat 2: 1946203876 (1036).
    Player 1920610439 ante (2)
    Player 1681638816 ante (2)
    Player 1946203876 ante (2)
    Player 1946203876 has small blind (5)
    Player 1920610439 has big blind (10)
    Player 1920610439 received a card.
    Player 1920610439 received a card.
    Player 1681638816 received card: [6h]
    Player 1681638816 received card: [Ks]
    Player 1946203876 received a card.
    Player 1946203876 received a card.
    Player 1681638816 raises (30)
    Player 1920610439 calls (20)
    *** FLOP ***: [7d Kd 6s]
    Player 1920610439 folds
    Player 1681638816 bets (213)
    *** TURN ***: [7d Kd 6s] [Qs]
    Player 1681638816 bets (348)
    *** RIVER ***: [7d Kd 6s Qs] [7c]
    Player 1681638816 checks
    ------ Summary ------
    Pot: 1218. Rake 0
    Board: [7d Kd 6s Qs 7c]
    Player 1920610439 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    *Player 1681638816 shows: [6h Ks]. Bets: 0. Collects: 1218. Wins: 0
    Player 1946203876 shows: [4s 5s]. Bets: 0. Collects: 0. Wins: 0
    Game ended at: 2018/03/01 18:09:59



  • Another...

    0_1519942066866_upload-2e05e6fe-e07a-4a24-adf3-f30c3446f835

    Game started at: 2018/03/01 18:56:52
    Game ID: 277156480391 5/10 PMS_27715648 (Hold'em) 8-max
    Seat 4 is the button
    Seat 1: 1681638816 (2341).
    Seat 4: 1946203876 (927).
    Player 1681638816 ante (2)
    Player 1946203876 ante (2)
    Player 1946203876 has small blind (5)
    Player 1681638816 has big blind (10)
    Player 1681638816 received card: [Kd]
    Player 1681638816 received card: [Ac]
    Player 1946203876 received a card.
    Player 1946203876 received a card.
    Player 1681638816 raises (99)
    *** FLOP ***: [As Ts 8d]
    Player 1681638816 bets (148)
    *** TURN ***: [As Ts 8d] [4c]
    Player 1681638816 bets (777)
    Uncalled bet (777) returned to 1681638816
    ------ Summary ------
    Pot: 518. Rake 0
    Board: [As Ts 8d 4c]
    *Player 1681638816 shows: [Kd Ac]. Bets: 0. Collects: 518. Wins: 0
    Player 1946203876 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    Game ended at: 2018/03/01 18:56:52



  • One more (SB vs BB limp-reraised pot, I jam flop).

    There are only 2 players, maybe H2N has problems when a player leaves during a hand

    0_1519942106475_upload-b9930562-f6a3-4e53-82fb-b413f13d012b

    Game started at: 2018/03/01 18:51:37
    Game ID: 277156480369 5/10 PMS_27715648 (Hold'em) 8-max
    Seat 4 is the button
    Seat 1: 1681638816 (1578).
    Seat 2: 1920610439 (367).
    Seat 4: 1946203876 (1323).
    Player 1681638816 ante (2)
    Player 1920610439 ante (2)
    Player 1946203876 ante (2)
    Player 1681638816 has small blind (5)
    Player 1920610439 has big blind (10)
    Player 1681638816 received card: [Js]
    Player 1681638816 received card: [Jc]
    Player 1920610439 received a card.
    Player 1920610439 received a card.
    Player 1946203876 received a card.
    Player 1946203876 received a card.
    Player 1681638816 calls (5)
    Player 1681638816 raises (104)
    *** FLOP ***: [7d 6d 6h]
    Player 1681638816 bets (351)
    *** TURN ***: [7d 6d 6h] [3h]
    *** RIVER ***: [7d 6d 6h 3h] [3d]
    Uncalled bet (351) returned to 1681638816
    ------ Summary ------
    Pot: 485. Rake 0
    Board: [7d 6d 6h 3h 3d]
    *Player 1681638816 shows: [Js Jc]. Bets: 0. Collects: 485. Wins: 0
    Player 1920610439 shows: [7c Ac]. Bets: 0. Collects: 0. Wins: 0
    Player 1946203876 doesn't show cards. Bets: 0. Collects: 0. Wins: 0
    Game ended at: 2018/03/01 18:51:37


  • Global Moderator

    Please ensure that you use the last Hand2Note version and provide us with the additional information:

    1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

    2. Enable logging in Configuration -> Other Options -> Logging

    3. Reproduce the problem.

    4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to support@hand2note.com.

    5. Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB



  • keepcalm said:

    Please ensure that you use the last Hand2Note version and provide us with the additional information:

    1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

    2. Enable logging in Configuration -> Other Options -> Logging

    3. Reproduce the problem.

    4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to support@hand2note.com.

    5. Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

    You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

    I'm using the latest version of Hand2Note.

    I'll send the logs, but clearly the problem is that the tracker is not reliable enough. I can forgive a pot or two over 1k hands but I was out 5 buyins yesterday - the tracker needs to be improved and/or properly tested to identify why so many hands keep being missed as identified by other forum members.



  • @keepcalm

    The logs are 20GB in size. What is the best free way to upload the logs?


  • Global Moderator

    You can delete old log files as pointed in the first step of the instruction in my previous post. Actually, we only need a fresh log for a reproduced problem.


Log in to reply
 

Looks like your connection to Hand2Note was lost, please wait while we try to reconnect.