No HUD

MisterNick

Just started a 30 day trial, connected to my HM2 database, setup screen name
and preferred seat, type of games playing on PokerStars, autoimport and tried to play some NL25 and some zoom NL25 but nothing happens, no HUD.
What am I missing?
Thanks.

keepcalm

Probably Hand2Note doesn't receive hand histories during auto import.

Here are possible solutions :

Adjust auto import from folders:

a) in Configuration -> Hud -> Auto Import add the folder where your poker client saves hand histories of hands played. In the settings of poker client you may check where it saves hand histories.
b) disable Import from side tracker database
c) ensure that in poker room client you enable option responsible for saving hand histories on a hard drive
Adjust auto import from side tracker's database HoldemManager 2 (HM) or PokerTracker 4 (PT):

a) in Configuration -> Hud -> Autoimport check Import from side tracker database
b) select your working database of HM or PT. Hand2Note will import hands from this database instead of taking it from folders of auto import.
c) ensure that you started HM/PT while playing at the tables and activated selected database in it.

We recommend using the second solution if you use HM/PT and Hand2Note simultaneously.

Also, ensure that you don't have too many hands in selected auto import folders in Configuration -> Hud -> Auto Import. If there are too many hands then Hand2Note will be busy by importing hands and will not show HUD until import finishes.

If the problem persists, follow these steps:

If you are playing Zoom/Snap/Fast Forward/Speed tables, then you need to use StarsHelper or SessionLord on PokerStars, 888Caption on PacificNetwork, PartyCaption on Party / Bwin, iPoker Tools on iPoker Network.
When using the applications from step 1, make sure that the settings in the chat option are enabled Everything
Update to the latest version Hand2Note
In the Configuration Settings -> Game Types, click Reset to default, and then click the Save Settings.

All applications as well as poker rooms you should run as administrator.

MisterNick

I tried all the suggested options, but although the hand histories are imported
from the database, there is no hud.

keepcalm

If you have done everything above but problem still exists :

Enable logging in Configuration -> System -> Logging
Play several hands
Make screenshots where we can see the problem. Titles of the tables and local time in your PC should be visible on screenshots.
Archive folder with Hand2Note and send us together with screenshot on email support@hand2note.com with the link to your message in forum.

caredvl

Hi, why HUD only show in cash and not in tournament / sitgo?

keepcalm

Please, click Reset to default in Configuration Settings -> Game Types, and then click the Save Settings

caredvl

Please, click Reset to default in Configuration Settings -> Game Types, and then click the Save Settings

Not function :(

keepcalm

If you have installed last version of Hand2Note(3.1.14.2) and done everything above but problem still exists :

Enable logging in Configuration -> System -> Logging
Play several hands
Make screenshots where we can see the problem. Titles of the tables and local time on your PC should be visible on screenshots.
Archive folder with Hand2Note and send us together with screenshot on email support@hand2note.com with the link to your message on the forum.

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB