Please reinstall Hand2Note using this guide http://hand2note.com/Help/pages/Troubleshooting/Reinstallation/

Step 2 save your settings (The following folders Config,Notes,MarkedHands)

You can skip database deletion.

Run Hand2Note in the default configuration (do not restore your config first), enter the license key and check if the problem persists that occurred before reinstalling.

You can get a refund within fourteen (14) days of purchase or you can freeze your subscription until we fix the problem. Just send a request to support@hand2note.com

Thanks, for tournaments please also add this folder inside Hand2Note autoimport settings

So for PS there should be two folders.

I think it is not taking new hands because of this option too:

Please turn it off:

Restart your PC and test it out, also make sure that PT4 is not running same time, or at least it does not archive PS hands.

Where do you play?
What is your Hand2Note version?

If you are playing on PS:

Please make the following screenshots:

Hand2Note Configuration -> Autoimport settings

PokerStars Hand history settings and tournament summaries settings if you are playing tournaments.

3. Hand2Note Configuration-> HUD settings first part

Fold to 3bet and 3bet are not showing because you forgot to rebuild your stats http://hand2note.com/Help/pages/RebuildingStats/

You do see different stats because in Hand2Note main windows all games are taken into account but most likely in your HUD stats are displayed only for 3-10 max games. SO stats will differ http://hand2note.com/Help/pages/GameTypes/

So in Hand2Note main windows it is 2-10 max games.

Please make the following screenshots:

1.Hand2Note Configuration -> Autoimport settings

2.PokerStars Hand history settings and tournament summaries settings if you are playing tournaments.

3. Hand2Note Configuration-> HUD settings first part
4. Your PS build version
   

it is fine skip deltas file then.

Hello,

Please try to reset hud positions.

Please close Hand2Note and remove the file HudDeltas.cg or HudPositions.cg that is located in the folder C:\Program Files\Hand2Note\Config by default. After that open Hand2Note, sit at one table and wait for HUD to adjust automatically. After that you can move the panels to where you need them by holding right-click on the panel and dragging it.

Don’t open more than one table when arranging HUD for the first time.Please note that your HUD consists of many different tables with different display conditions, then you need to place all these tables (as they appear) in the correct places by mouse. Only after that, they will appear where it is necessary.

When playing HUD positions should be correct. When observing tables they might be wrong though

Try building statistics by parts like you build 1mil or 2 millions of hands and press STOP. Database will save hands and you can continue.

Also you can open task manager and follow ram usage of your PC when building stats. When RAM consumption counter is getting to 90 or 95%. You can press stop , see aproximately how many hands you can build when you will get out of RAM.