Please ensure that you use the last Hand2Note version and provide us with the additional information:
Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs
Enable logging in Configuration -> Other Options -> Logging
Reproduce the problem.
Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send to firstname.lastname@example.org.
Please, also make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB