https://www.hand2note.com/Help/pages/Troubleshooting/HUDIsNotBeingUpdated/

Please send the original hand history of one of these tournaments to our support by mail or via live chat on our website.

You can do it as usual:

https://www.hand2note.com/Help/pages/ForPackageAuthors/#how-to-give-package-to-another-person

After you bind a package to a user, the H2N license key will appear in a user's profile on the Hand2Note website.

Please update Hand2Note up to the latest version:

http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-from-scratch

http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-from-scratch

https://www.hand2note.com/Help/pages/Reports/#how-to-look-my-stats-in-my-opponent-s-eyes

http://forum.hand2note.com/topic/1607/how-to-send-a-bug-report

Try to rebuild your statistics, as described here:

http://forum.hand2note.com/topic/1754/how-to-reset-game-types-and-rebuild-statistics

If it doesn't help, try to recreate your database.

http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-from-scratch

http://www.hand2note.com/Help/pages/HUDFaq/#how-to-display-hud-on-hero