We can't reproduce the problem. Please provide us with the additional information as described above.

You should just import your hand histories into the new database.

Notes are not stored in the database. They are stored separately in the folder Nand2Note/Notes

I see only your video on the link.

Email can generate the error if you try to attach a file exceeding 15MB. Just send us a link to the archived folder with Hand2Note.

Besides, you can try to delete all aliases in Configuration->Aliases if it exists, check that you have filled in "Hero's nickname" in Configuration ->Rooms correctly and rebuild your database:

I see you already communicate with our support via email.

Please, provide us with the additional information.

1. Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
2. Reproduce the problem.
3. Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum.

You need to use StarsHelper or StarsCaption on PokerStars and PartyCaption on Party/Bwin:

FAQ. Supported Poker Rooms

Just leave a checkbox in Configuration->Game Types unmarked:

Please, try to rebuild your database:

It is a sample size in Popups and a hand count in Preflop Diagrams.

Unfortunately, Dynamic HUD is not allowed on PokerStars:

FAQ. PokerStars software restrictions