We can't reproduce the problem described. Please, provide us with the additional information.

Enable logging in Configuration -> System -> Logging Reproduce the problem Archive the folder with Hand2Note and send to us by email to support@hand2note.com with a link to your message on the forum or just attach archive right here in this topic

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB