Please, provide us with the additional information:

Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

Reproduce the problem

Archive the folder with Hand2Note and send us by email to support@hand2note.com with a link to your message on the forum.

Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB