Please try to proceed with a full reinstallation:

Check that you have installed all latest updates for Windows.

If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:

FAQ. Moving Config

Uninstall Hand2Note.

After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).

Install the latest version of Hand2Note:

Register your license key in Configuration->Other Options->License

Reinstall your HUD package.

Rebuild your statistics.

Then, run Hand2Note and check whether the issue persists.