I have this problem too. I've already shared the log files with the support.
PS: Mine isn't on the same room, it's on another room where I use a converter.
How long ago did you share the log files?
I play on HiPoker via Hyper Hand2Note and am using the latest version 18.104.22.168.
I continue to experience the same bug that happens nearly every day, multiple times a day. The HUD loads up on opened tables fine and I play as normal.
Eventually, I'll notice that one of the HUDs on a single table or two isn't updating at all and if a new player has sat at the table recently, there isn't even a HUD for them.
If I close down that table but keep the emulator running, the HUD stats from that table are still visible and still frozen. Only by closing down the entire emulator does the HUD go away.
This happens over and over every day and is extremely destructive since, if I don't notice the freeze fast enough, I'm using the incorrect stats on players. I also don't believe that the hands are tracked any longer on the frozen table.
This has been happening to me for over a month. Is this a known bug?
@klamsauce Some sort of refund or compromise should have definitely been given by now. Or a professional statement on Hand2Note's plan AT THE VERY LEAST.
I was unlucky enough to prepay for a full year subscription shortly before PokerMaster encrypted everything. Even though that's not Hand2Note's fault, the prepaid subscription was purchased as an agreement of a working product for the length of the purchased subscription which is evident by H2N making earlier claims that everyone's subscription would be extended when they make a fix, which I'm assuming a fix is no longer possible.
I have emailed them and been denied any sort of refund so until H2N releases any sort of statement, all I can do is post on the poker forums I frequent that H2N is not to be trusted with prepaid deposits on software and is extremely sketchy at the very least.
Sad, because I really liked the software and they could have had a good thing going but they've fully lost my trust after this debacle.
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