Please send the hand history sample to our support via email or live chat
try reinstalling http://forum.hand2note.com/topic/1571/how-to-reinstall-hand2note-from-scratch
After switching HUD profile, you need to rebuild the database for changes to be applied for the entire database.
Positional or dynamic HUD cannot be used in observer mode.
Please, provide us with the additional information.
Enable logging in Configuration -> Other Options -> Logging (You can remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)
Reproduce the problem.
Archive the folder with Hand2Note and send us by email to email@example.com with a link to your message on the forum.
Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB
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